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Email troubleshooting - ASP Version
Most people won't require the information here and emails will
be sent automatically. However if you are having problems, this
is what you need to do.
Firstly, log in to your admin section and go to the Admin Main
page.
The email address you set in the "Email address:" section
is very important. It has to be an address on the same domain as
your website as this is a security feature for most hosts to avoid
SPAM. For instance if your website is www.yourwebsite.com then
an email address on that domain would be say info@yourwebsite.com.
You should see a section "Email Object". In the drop
down list you will see a list of the available email objects that
are installed on your server. If you don't see any available email
objects in the list, then you need to ask your host if they can
install an email object for sending email from an ASP page like
for instance
CDONTS
CDO
ASP Email (PERSITS)
ASP Mail (ServerObjects)
JMail (Dimac)
SMTPMail (SoftArtisans)
Ok, so now you can choose an email object in your admin main page.
The best one to try first is CDONTS, as it doesn't require any
further configuration. Set the email object to CDONTS and then
press submit at the bottom of the admin main page, and try an "email
friend" to yourself. If you receive the email you are all
set.
Email Objects other than CDONTS require the SMTP server to be
set on your admin main page. If you are not sure, just ask your
host what Email Object / SMTP server setting to use. If using CDO
(which is installed by default now on Windows servers) for your
Email Object then common values for the SMTP server may be localhost,
127.0.0.1 or no value set at all.
If you still can't get email to work, please ask
your host if they have a test script for sending email from an
ASP page.
Once you
have tried the test script using one of the email objects that
we support (listed above), send us an email with your FTP login
details and URL of the test script and we will have a look at
why emails are not working from your Ecommerce Plus template.
One other important note. You need a properly configured mailserver
to send emails from an ASP page. For this reason, don't worry
about emails if you are testing on your local machine. It will
come together
when you publish to your host.
Godaddy (ASP / Windows users): In
the main admin settings page try the following combination
Email object: CDO
Server: smtpout.secureserver.net
or
Server: relay-hosting.secureserver.net
Email troubleshooting - PHP Version
- Why can't I receive an email from "email a friend"?
The first thing to check is
that the SMTP server is set up correctly for PHP on your host.
If that's ok then the problem may be that
you have to set an email address in your main admin page
is a valid email on the domain. For example if your domain is:
www.yourdomain.com
then an email like
info@yourdomain.com
...is ok. But something like
info@anotherdomain.com
...will not be.
- Hosts that support non-standard email headers
You can set the parameter $customheaders in your vsadmin/includes.php
file for hosts that require non-standard email headers. Instances
of %from% will be replaced by the "From:" address and
instances of "%to%" (not normally needed) will be replaced
by the "To:" address. For example . . .
$customheaders = "MIME-Version: 1.0\nFrom: %from%\nContent-type:
text/plain; charset=iso-8859-1\n";
or for HTML emails
$customheaders = "MIME-Version: 1.0\nFrom: %from%\nContent-type:
text/html; charset=iso-8859-1\n";
- Email Authentication using PHPMailer
If you are not receiving emails from your store
and your host suggests that outgoing emails require authentication
then follow the steps below
Firstly go to this URL...
http://phpmailer.codeworxtech.com/
...and download a copy of PHPMailer. Unzip the download, then from
the root of the unzipped file, copy the following to your vsadmin/inc/
directory...
class.phpmailer.php
class.smtp.php
And then from the language directory of the download, copy this
file also to your vsadmin/inc/ directory...
phpmailer.lang-en.php
Now set the following in your vsadmin/includes.php file (checking
with your host if you don't know the SMTP settings)...
$usemailer='phpmailer';
$smtphost='smtphostname';
$smtpusername='smtpuser';
$smtppassword='smtppassword';
And now test and you should be sending authenticated emails
General
problems
The URL for the product link from the email a friend
option is not correct - what's up?
Check that the base URL in your main admin page is correct - this
will probably be something like http://www.mysite.com
Why don't I get email notification of sales through
PayPal?
The PayPal Instant Payment Notification has probably not been set
up. There are details about it here
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