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xcntrk
Starting Member
USA
46 Posts Pre-sales questions only
(More Details...)
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 Posted - 07/01/2012 : 00:05
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Howdy Y'all,
Having a problem with an error msg screen showing up when someone makes a purchase at the site http://www.asho.com.au The purchase is going through at my payment gateway, but they still get this screen which says "Sorry, there seemed to be an error ! If you need help with your purchase, then please be sure to contact us."
Oh and on my view orders page it shows up as "unauthorized"
Thanks ahead of time for your assistance with this and if you need any more info please let me know.
Xcntrk |
Edited by - xcntrk on 07/01/2012 00:07 |
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Vince
Administrator
31315 Posts |
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xcntrk
Starting Member
USA
46 Posts Pre-sales questions only
(More Details...)
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Posted - 07/01/2012 : 09:54
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Howdy Vince,
We are using eWay Australia. ANd I have updated to the latest version of the eWay PHP file to see if it corrected the problem and it did not. I also have updated to the latest cart and no difference.
As far as when I am not sure we have not had any sales since we redid the store until the other day. The customer made comment about the screen is the only way that we knew.
We are not getting any error messages from eWay and the email from the cart telling us there was a sale does not say anything about the error either.
Hope this helps.
Thanks
Xcntrk |
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Vince
Administrator
31315 Posts |
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Vince
Administrator
31315 Posts |
Posted - 07/03/2012 : 05:38
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Hi there
I tried a test transaction but I'm not sure eWay is in test mode. But in any case, all I wanted to do was to see the parameters that are sent to the thanks page after payment and what I've done is add these to the incthanks.php script under control of the $debugmode parameter. If you get a new copy of the updater and copy incthanks.php to your site and then set the following in your vsadmin/includes.php file...
$debugmode=TRUE;
...then run through a transaction, you should get a list on the thanks page after payment of all POST and GET parameters. Then can you send those to my email. Then take the $debugmode parameter out of includes.php. 
Vince
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xcntrk
Starting Member
USA
46 Posts Pre-sales questions only
(More Details...)
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Posted - 07/03/2012 : 11:04
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Howdy Sir Vince,
The email from the shopping cart is not coming through. The one we were getting is from eWay.
Thanks
Xcntrk |
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Andy
Administrator
69494 Posts |
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xcntrk
Starting Member
USA
46 Posts Pre-sales questions only
(More Details...)
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Posted - 07/03/2012 : 11:22
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Howdy Andy,
We are not getting the thanks page, just the original error page and it has nothing on it.
Thanks
Xcntrk |
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Vince
Administrator
31315 Posts |
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xcntrk
Starting Member
USA
46 Posts Pre-sales questions only
(More Details...)
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Posted - 07/03/2012 : 23:14
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Howdy Vince,
I am sorry I misunderstood you. OI thought that you had already set the new parameter etc. I will work on it and let you know what I find out.
Thanks
Xcntrk |
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xcntrk
Starting Member
USA
46 Posts Pre-sales questions only
(More Details...)
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Posted - 07/03/2012 : 23:44
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Howdy Vince,
I just emailed you the error page.
Thanks a lot for all the help with this. I am so glad that I talked the boss into going with ecommerce!
Xcntrk |
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Vince
Administrator
31315 Posts |
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xcntrk
Starting Member
USA
46 Posts Pre-sales questions only
(More Details...)
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Posted - 07/04/2012 : 09:16
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Howdy Sir Vince,
As soon as my Aussie counterpart wakes up I will get him to test it out and let you know what happens. Thanks for all the help.
Xcntrk |
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xcntrk
Starting Member
USA
46 Posts Pre-sales questions only
(More Details...)
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Posted - 07/04/2012 : 10:51
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Howdy Vince,
Looks like everything is great now. Thank you so very much and like I said I am so happy that the boss went along with my recommendation to use ecommerce as our shopping cart system. You guyz are TOPS in my book!!
Thank you
Xcntrk |
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Topic |
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Error message when purchassing
Anyway, I've set things now so that any capitalization will work. I've also taken the $debugmode parameter out of your includes.php file as things should all be working now.