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nmbr1seed
Starting Member

USA
12 Posts

Posted - 08/30/2012 :  11:18  Show Profile
I recently have been getting this error in my integration console of google check out.

We encountered an error trying to access your server at https://www.masterwraps.com/vsadmin/gcallback.asp -- the error we got is Send failed with code: 500. Response body was: <font face="Arial" size=2> <p>Microsoft VBScript runtime </font> <font face="Arial" size=2>error '800a01a8'</font> <p> <font face="Arial" size=2>Object required: '[object]'</font> <p> <font face="Arial" size=2>/vsadmin/gcallback.asp</font><font face="Arial" size=2>, line 548</font>

Can anyone shed any light on what the issue is?

Thanks in advance?

Sinbad
Administrator

USA
53642 Posts

Posted - 08/30/2012 :  13:57  Show Profile
Hi sounds like this was working before, which would indicate that there has been a change on the server. Can you ask your host to check that basic authentication is enabled on the vsadmin/gcallback.asp

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nmbr1seed
Starting Member

USA
12 Posts

Posted - 09/04/2012 :  13:35  Show Profile
Ok, I called godaddy and they are running a check on the basic authentication. They also informed me that my site is still running on IIS 6 and wanted to know if there are any issuse with my ecommecerce software running on IIS 7? I can upgade easily, but I want to know if there are any compatibility issues before doing so.

Thanks.
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Sinbad
Administrator

USA
53642 Posts

Posted - 09/04/2012 :  14:34  Show Profile
Hi IIS7 should be fine.

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nmbr1seed
Starting Member

USA
12 Posts

Posted - 09/05/2012 :  17:21  Show Profile
Ok, so GoDaddy informed me that basic auth was not enabled and have corrected the isse and enabled it. Now I and getting the following error in my google checkout integration console:

We encountered an error trying to access your server at https://www.masterwraps.com/vsadmin/gcallback.asp -- the error we got is Send failed with code: 401. Response body was: <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd"> <HTML><HEAD><TITLE>You are not authorized to view this page</TITLE> <META HTTP-EQUIV="Content-Type" Content="text/html; charset=Windows-1252"> <STYLE type="text/css"> BODY { font: 8pt/12pt verdana } H1 { font: 13pt/15pt verdana } H2 { font: 8pt/12pt verdana } A:link { color: red } A:visited { color: maroon } </STYLE> </HEAD><BODY><TABLE width=500 border=0 cellspacing=10><TR><TD> <h1>You are not authorized to view this page</h1> You do not have permission to view this directory or page using the credentials that you supplied. <hr> <p>Please try the following:</p> <ul> <li>Contact the Web site administrator if you believe you should be able to view this directory or page.</li> <li>Click the <a href="javascript:location.reload()">Refresh</a> button to try again with different credentials.</li> </ul> <h2>HTTP Error 401.1 - Unauthorized: Access is denied due to invalid credentials.<br>Internet Information Services (IIS)</h2> <hr> <p>Technical Information (for support personnel)</p> <ul> <li>Go to <a href="http://go.microsoft.com/fwlink/?linkid=8180">Microsoft Product Support Services</a> and perform a title search for the words <b>HTTP</b> and <b>401</b>.</li> <li>Open <b>IIS Help</b>, which is accessible in IIS Manager (inetmgr), and search for topics titled <b>Authentication</b>, <b>Access Control</b>, and <b>About Custom Error Messages</b>.</li> </ul> </TD></TR></TABLE></BODY></HTML>

Any ideas?
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Sinbad
Administrator

USA
53642 Posts

Posted - 09/05/2012 :  17:59  Show Profile
Hi can you show them the new error and ask if they can try integrated authentication instead.

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nmbr1seed
Starting Member

USA
12 Posts

Posted - 09/11/2012 :  21:52  Show Profile
GoDaddy changed it to integrated authentication and I am still getting the same error in the console:

We encountered an error trying to access your server at https://www.masterwraps.com/vsadmin/gcallback.asp -- the error we got is Send failed with code: 401. Response body was: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"> <head> <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/> <title>401 - Unauthorized: Access is denied due to invalid credentials.</title> <style type="text/css"> <!-- body{margin:0;font-size:.7em;font-family:Verdana, Arial, Helvetica, sans-serif;background:#EEEEEE;} fieldset{padding:0 15px 10px 15px;} h1{font-size:2.4em;margin:0;color:#FFF;} h2{font-size:1.7em;margin:0;color:#CC0000;} h3{font-size:1.2em;margin:10px 0 0 0;color:#000000;} #header{width:96%;margin:0 0 0 0;padding:6px 2% 6px 2%;font-family:"trebuchet MS", Verdana, sans-serif;color:#FFF; background-color:#555555;} #content{margin:0 0 0 2%;position:relative;} .content-container{background:#FFF;width:96%;margin-top:8px;padding:10px;position:relative;} --> </style> </head> <body> <div id="header"><h1>Server Error</h1></div> <div id="content"> <div class="content-container"><fieldset> <h2>401 - Unauthorized: Access is denied due to invalid credentials.</h2> <h3>You do not have permission to view this directory or page using the credentials that you supplied.</h3> </fieldset></div> </div> </body> </html>
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Andy
Administrator

69140 Posts

Posted - 09/12/2012 :  03:16  Show Profile
Can you let us know the XML sent and received (you can see this in your Google Checkout account integration console) for an order? What version are you running by the way as there have been a couple of updates on the Google Checkout set up.

Andy

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nmbr1seed
Starting Member

USA
12 Posts

Posted - 09/12/2012 :  09:51  Show Profile
Here is the xml listed in the integration console for an order:

<?xml version="1.0" encoding="UTF-8"?>
<order-state-change-notification xmlns="http://checkout.google.com/schema/2" serial-number="808762694398504-00013-1">
<new-fulfillment-order-state>DELIVERED</new-fulfillment-order-state>
<new-financial-order-state>CHARGED</new-financial-order-state>
<previous-fulfillment-order-state>PROCESSING</previous-fulfillment-order-state>
<previous-financial-order-state>CHARGED</previous-financial-order-state>
<timestamp>2012-09-10T23:12:16.950Z</timestamp>
<google-order-number>808762694398504</google-order-number>
</order-state-change-notification>

I upgraded to the latest version about 3 weeks ago.
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Andy
Administrator

69140 Posts

Posted - 09/12/2012 :  10:26  Show Profile
That's ok then. Can you try the google test file available here http://www.ecommercetemplates.com/freedownloads/googletestasp.zip - unzip and upload that file to your server, then open the page in your browser and let us know what message you get?

Andy

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nmbr1seed
Starting Member

USA
12 Posts

Posted - 09/19/2012 :  09:22  Show Profile
I upload the googletest file and here is what was displayed when I browsed it


HTTP Error 401.1 - Unauthorized
You do not have permission to view this directory or page using the credentials that you supplied. Detailed Error InformationModule BasicAuthenticationModule
Notification AuthenticateRequest
Handler ASPClassic
Error Code 0x8007052e
Requested URL http://masterwraps.com:80/googletest.asp?posted=1
Physical Path D:\Hosting\2270538\html\googletest.asp
Logon Method Not yet determined
Logon User Not yet determined
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Andy
Administrator

69140 Posts

Posted - 09/19/2012 :  10:28  Show Profile
Could you show that error to your host as it seems that Basic Authentication hasn't been set or hasn't been set correctly?

Andy

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nmbr1seed
Starting Member

USA
12 Posts

Posted - 09/19/2012 :  11:28  Show Profile
GoDaady said my site needed a web.config file to allow access to users and sent me the following link. http://support.microsoft.com/kb/942044

My issue is that this has been working fine for over 3 years and now it stops? I asked them that and they said that the suggest following the KB article.

Any ideas?
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Andy
Administrator

69140 Posts

Posted - 09/19/2012 :  11:54  Show Profile
I'll ask Vince about that as I can't remember it coming up before.

Andy

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nmbr1seed
Starting Member

USA
12 Posts

Posted - 09/26/2012 :  12:01  Show Profile
Any update?
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Andy
Administrator

69140 Posts

Posted - 09/26/2012 :  12:28  Show Profile
Sorry, I may have not asked Vince about that. I'll see if he can follow up for you.

Andy

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