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mrmwebmax
Starting Member
USA
26 Posts Pre-sales questions only
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 Posted - 06/17/2012 : 15:36
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I am trying to get a First Data (Linkpoint) gateway working on my site, but every time I try to initiate a transaction, I get a "1002" error. Also, when setting up the Connect 2.0 payment gateway, I was given a "shared secret" that I believe must be transmitted back and forth between my site and Linkpoint, yet I have no idea where to enter it.
Thoughts? Suggestions? |
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Sinbad
Administrator
USA
53644 Posts |
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mrmwebmax
Starting Member
USA
26 Posts Pre-sales questions only
(More Details...)
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Posted - 06/18/2012 : 18:51
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I definitely have my input, return, and decline URLs input properly. While reading through the First Data Global Connect documentation, though, I found the following:
"FAQs for Global Gateway Connect
What is the correct posting URL for Global Gateway Connect?
The correct posting URL for the First Data Global Gateway Connect solution is: https://secure.linkpt.net/ lpcentral/servlet/lppay. All form tags on your order forms should specify this URL as the action to ensure you are using the latest version of Global Gateway Connect."
Yet this is the URL I'm sent to after clicking Checkout in my cart:
https://www.linkpointcentral.com/lpc/servlet/lppay
If this is perhaps the problem, how do I change the posting URL? And -- again -- any idea what I need to do with the Shared Secret? Thanks! I really like ECT, and hope to use it on a lot more sites. |
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Andy
Administrator
69140 Posts |
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mrmwebmax
Starting Member
USA
26 Posts Pre-sales questions only
(More Details...)
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Posted - 06/19/2012 : 08:51
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Yes, definitely Linkpoint Connect and not the API. |
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Andy
Administrator
69140 Posts |
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mrmwebmax
Starting Member
USA
26 Posts Pre-sales questions only
(More Details...)
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Posted - 06/25/2012 : 19:04
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Andy,
According to the support document you cited, the Linkpoint post URL should be:
https://secure.linkpt.net/lpcentral/servlet/lppay
Yet that is NOT where Ecommerce Templates is pointing. It is instead pointing to:
https://www.linkpointcentral.com/lpc/servlet/lppay
I believe that this is my problem with Linkpoint. So how do I get Ecommerce Templates to point to:
https://secure.linkpt.net/lpcentral/servlet/lppay
??? Thanks! |
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Andy
Administrator
69140 Posts |
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Vince
Administrator
31269 Posts |
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mrmwebmax
Starting Member
USA
26 Posts Pre-sales questions only
(More Details...)
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Posted - 06/26/2012 : 08:21
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Vince,
The problem is not my store's URL at final checkout, which is:
http://www.badasspads.com/store/cart.php
I copied and pasted it into the Order submission form URL at Linkpoint, but am still getting the 1002 error. Also, I have yet to hear from anyone regarding the "shared secret" that was generated at Linkpoint (First Data).
I really need to get this up and running. Suggestions?
Michael |
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mrmwebmax
Starting Member
USA
26 Posts Pre-sales questions only
(More Details...)
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Posted - 06/26/2012 : 08:43
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After reading through First Data documentation, I'm convinced the problem is related to the "Shared Secret" value generated at the First Data site. This value must somehow be sent to Linkpoint for my store to connect.
From their documentation:
3.1.1 SharedSecret
The Shared Secret is a required field. It is used for constructing the SHA2 hash value that ensures your store communicates only with Connect 2.0. The Shared Secret field is no longer an User defined value.
Can someone shed some light on integrating this value with my store? Thanks.
Michael
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Vince
Administrator
31269 Posts |
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mrmwebmax
Starting Member
USA
26 Posts Pre-sales questions only
(More Details...)
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Posted - 06/26/2012 : 09:37
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Vince,
I will contact Linkpoint, but the Shared Secret (a random string of numbers) is something that Ecommerce Templates will need to pass on to Linkpoint to make the connection, just as it passes along the Store ID# and Merchant#. Thaty seems like something that needs to take place in the software itself. As it stands right now, it's like Ecommerce Templates is missing a field value (the Shared Secret value) to work with Linkpoint Connect 2.0.
Does that make sense? Is anyone else able to use Linkpoint Connect 2.0 and ECT?
Michael |
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mrmwebmax
Starting Member
USA
26 Posts Pre-sales questions only
(More Details...)
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Posted - 06/26/2012 : 18:57
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After more digging, it is becoming increasingly apparent that while ECT says that it supports Linkpoint Connect, it cannot work as ECT currently implements.
I ask any ECT support staff member here to look at page 73 of the following:
http://www.firstdata.com/downloads/marketing-merchant/fdgg-connect-2.0-integration-guide.pdf
As I have stated countless times in this thread, Linkpoint Connect 2.0 uses a random string of numbers called a "Shared Secret" when communicating between website and Linkpoint. Without the Shared Secret, the communication won't occur, and THAT is what I am dealing with.
What does it take to get through to someone here that this is a problem with your software??? Linkpoint needs the Shared Secret variable passed to it from ECT on my website, yet there IS NO PLACE to input the Shared Secret. Would this help me somehow?
http://www.ecommercetemplates.com/phphelp/ecommplus/parameters.asp#ppextra
Yours is commercial software promising to work with Linkpoint Connect. I bought it largely for that reason. I need to know how to make it work with Linkpoint Connect, and again, the issue is definitely the Shared Secret.
PLEASE would someone address this properly before I demand my money back? Your software is NOT living up to what was promised, and that is Linkpoint Connect integration. Period. And I have a client hitting the roof and a reputation on the line because of this.
Michael |
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Vince
Administrator
31269 Posts |
Posted - 06/27/2012 : 06:48
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Hi Michael
My apologies here, it does seem that Linkpoint have a new integration which is the Linkpoint Connect 2.0. With respect I would like to point out that ours is commercial software that promises to work with Linkpoint Connect and it does, but we don't say we work with Linkpoint Connect 2.0. However I am looking at what it will take to also work with 2.0 also.
I'm going to apply to linkpoint now for a test account and then I can start testing this.
Vince
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Vince
Administrator
31269 Posts |
Posted - 06/27/2012 : 09:20
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Hi Michael
Just a note here that I got the linkpoint test account and got the 1002 error. I then went in the linkpoint admin and set the "Order Submission Form" URL and now I don't get the 1002 error and can make a test transaction. I'm going to press on with the Connect 2.0 integration as I think it is important to implement a hash security system for Linkpoint but I think even with the shared secret implemented, you may still need to set that URL.
Vince
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Topic |
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Linkpoint error 1002 + shared secret
