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 Topic  |
kimbersafety
Starting Member
USA
19 Posts Pre-sales questions only
(More Details...)
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 Posted - 07/05/2012 : 23:12
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Hello all. Desperatly needing your help. Please not that i am not a professional and am learning. this is also my first post. please be patient with me. also advise in laymen terms would be appreciated. :)
I purchased updated and upgraded to 6.2.1 all seemed to go well except my products are not showing on my website. www.kimbersafety.com
my home page shows up and things look normal. though when looking deeper into my categories. my products do not display. page is not formatted correctly and im getting the following errors:
Unknown column 'pImage' in 'field list'
Warning: mysql_fetch_assoc(): supplied argument is not a valid MySQL result resource in /home/content/s/o/s/sosborne98/html/vsadmin/inc/incfunctions.php on line 1259
Warning: mysql_free_result(): supplied argument is not a valid MySQL result resource in /home/content/s/o/s/sosborne98/html/vsadmin/inc/incfunctions.php on line 1269
can someone PLEASE help
Shaun Osborne |
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Andy
Administrator
69510 Posts |
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kimbersafety
Starting Member
USA
19 Posts Pre-sales questions only
(More Details...)
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Posted - 07/06/2012 : 15:51
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Andy,
Thank you for the reply. Ill give your suggested a shot and let you know the results. :)
Shaun Osborne |
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kimbersafety
Starting Member
USA
19 Posts Pre-sales questions only
(More Details...)
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Posted - 07/06/2012 : 21:48
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Andy,
We made the changes that you suggesed. We re-ran the updater and reloaded all of the files. Now a completely different issue. when I try to click on a product category or product, I get an error page not found.
http://kimbersafety.com/product/categories/products.php?cat=20
Thoughts?
Thank you in advance
Shaun Osborne |
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Andy
Administrator
69510 Posts |
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kimbersafety
Starting Member
USA
19 Posts Pre-sales questions only
(More Details...)
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Posted - 07/10/2012 : 02:06
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Andy,
on the main settings page my url is set as:
http://www.kimbersafety.com
please advise.
thank you in advance
Shaun Osborne |
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Andy
Administrator
69510 Posts |
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kimbersafety
Starting Member
USA
19 Posts Pre-sales questions only
(More Details...)
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Posted - 07/10/2012 : 20:02
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Andy,
Thank you for the resoponse. Ill take a look at what your suggesting. Though at this point we are getting past my expertise. :)
What im not understanding is that our site was in 100% working order before the upgrade to 6.2.1
Is it correct that just by simply upgrading is causing these issues?
Shaun
Shaun Osborne |
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kimbersafety
Starting Member
USA
19 Posts Pre-sales questions only
(More Details...)
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Posted - 07/10/2012 : 20:26
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Is it possible just to simply revert back to the version we were on until we get things figured out?
Shaun Osborne |
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Andy
Administrator
69510 Posts |
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kimbersafety
Starting Member
USA
19 Posts Pre-sales questions only
(More Details...)
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Posted - 07/11/2012 : 18:04
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Andy,
Im happy to hear that you think this should be an easy fix. :)
though for me maybe not so easy. Is there someone i can talk to by phone? skype? that can help me? Someone that can walk me through this?
Shaun Osborne |
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Andy
Administrator
69510 Posts |
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kimbersafety
Starting Member
USA
19 Posts Pre-sales questions only
(More Details...)
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Posted - 07/13/2012 : 14:10
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Andy,
Where do you suggest that i go from here? it appears as if things are "pointing" in the wrong direction.
working url.... http://kimbersafety.com/
working url.... http://kimbersafety.com/product/categories/gloves
not working url.... http://kimbersafety.com/gloves/products/butyl-and-viton-gloves
not working url.... http://kimbersafety.com/gloves/products/proddetail.php?prod=B13874
At the end of the last URL that i pasted it shows "proddetail.php?prod=B13874" The issue to me seems to be somewhere in here?
It seems to me as if the site is going somewhere it shouldnt be to try to get the photos and information.
I have NO idea what this means or how to fix it. can you please advise?
Shaun Osborne |
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Sinbad
Administrator
USA
53977 Posts |
Posted - 07/13/2012 : 14:34
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Hi Shaun, it does seem that the site is using some sort of url re-write mod which is cauing a problem. To confirm if that is the issue can you try turning that off and see if the urls work to point to their .php pages.
Winners never quit, quitters never win
User Manual for Ecommerce Templates
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kimbersafety
Starting Member
USA
19 Posts Pre-sales questions only
(More Details...)
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Posted - 07/13/2012 : 14:47
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I would love to, though i dont know how to turn that off. nor do i know what a URL re-write is. Can you tell me how to turn it off? where i would go to turn it off?
Thank you
Shaun Osborne |
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kimbersafety
Starting Member
USA
19 Posts Pre-sales questions only
(More Details...)
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Posted - 07/13/2012 : 14:49
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Sinbad,
Im jsut not understanding what went wrong. The site was working 100% before the update. Andy states that the update should not have caused these issues.
Thoughts?
Shaun Osborne |
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Topic |
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Upgraded to 6.2.1 Having issues
