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Twilightshift
New Member
United Kingdom
62 Posts Pre-sales questions only
(More Details...)
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 Posted - 07/13/2012 : 09:31
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Hi Guys,
I have seen someone else have this issue and it looked like a DB corruption issue but we have two sites that both throw up this error when you get to the cart page. You can put items in the cart and so on but once you have filled out the address details you get the error.
Both are running on a MySQL DB and are hosted with Fasthosts in the UK - they have said its not their problem but I'm withholding judgement on that. Anyone got any ideas??
Active Server Pages error 'ASP 0115'
Unexpected error
/cart.asp
A trappable error (C0000005) occurred in an external object. The script cannot continue running.
Cheers
Mark |
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Andy
Administrator
69479 Posts |
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Twilightshift
New Member
United Kingdom
62 Posts Pre-sales questions only
(More Details...)
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Posted - 07/13/2012 : 10:35
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Hi Andy,
After digging around it appears that one of the sites works fine on their test servers so I was able to go back and tell them if the site works on their test server it cant be a problem with the software!!
Their engineers are looking into it now!! :)
I'll keep you informed
Cheers
Mark |
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kelleymoore
Ecommerce Template Expert
USA
548 Posts |
Posted - 07/13/2012 : 14:30
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I'm experiencing the same error. (Sorry, Andy, I didn't see this post until after I did.)
It happens at the very end of our transactions after we input the credit card information. It would appear that the transaction didn't go through, but we now know that if we simply refresh the page, it finishes the order and returns the receipt page.
Problem is, customers don't realize this. We did just switch servers so I assumed it could be an issue with the new server, but I'm interested to know if it could be a db issue. If it is, it's not sql because we are using MS Access.
Hmm...
I also just learned that it doesn't happen with every transaction, so it is not consistent.
Kelley |
Edited by - kelleymoore on 07/13/2012 14:31 |
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Sinbad
Administrator
USA
53944 Posts |
Posted - 07/13/2012 : 14:50
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Hi Kelly are you also using MySQL database and who are you hosting with Fasthost perhaps?
Winners never quit, quitters never win
User Manual for Ecommerce Templates
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kelleymoore
Ecommerce Template Expert
USA
548 Posts |
Posted - 07/13/2012 : 14:52
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Nope. We are still using MS Access and are now hosting with Hostek.
(I'm still on version 6.1.2. Was going to upgrade db after the updater to 6.2.1 is completed.)
Don't know if this could matter, but we are using Authorize.net AIM when it happens. We also offer PayPal, but don't know if it happens with those transactions.
Thanks,
Kelley |
Edited by - kelleymoore on 07/13/2012 14:56 |
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Sinbad
Administrator
USA
53944 Posts |
Posted - 07/13/2012 : 15:07
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Hi can you ask Hostek if they can let you know what error is showing in the server logs.
Winners never quit, quitters never win
User Manual for Ecommerce Templates
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kelleymoore
Ecommerce Template Expert
USA
548 Posts |
Posted - 07/13/2012 : 15:10
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I've opened a ticket and asked them, Marlene... I'll let you know what I find out.
Thanks,
Kelley |
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kelleymoore
Ecommerce Template Expert
USA
548 Posts |
Posted - 07/15/2012 : 08:58
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Here is the response from Hostek:
"The only errors we are seeing in the logs for this are listed below:
Error: File /cart.asp Unexpected error. A trappable error (C0000005) occurred in an external object. The script cannot continue running..
Error: Script Engine Exception. A ScriptEngine threw exception 'C0000005' in 'IScriptDispatchEx::Release()' from 'CScriptingNamespace::UnInit()'..
The first one is triggered then the second one right after."
I really need to get this resolved. Errors upon checkout are not so good for business. 
Thanks,
Kelley |
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Sinbad
Administrator
USA
53944 Posts |
Posted - 07/15/2012 : 09:49
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Hi Kelly, does the site have any custom mods, the reason I ask is there are quite a few ECT customers on Hostek and this is the first report for that host with this error.
Winners never quit, quitters never win
User Manual for Ecommerce Templates
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Twilightshift
New Member
United Kingdom
62 Posts Pre-sales questions only
(More Details...)
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Posted - 07/16/2012 : 04:12
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Hi everyone,
So it appears it isnt just us with the issue.
Funnily enough the test server we have with Fasthosts is fine but all live sites are showing this error.
Only mods we have on both sites is the Servelink ASP image upload mod......
Im still talking with Fasthosts but they are only reactive to the issue and not being that proactive solving it....
Cheers
Mark
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Twilightshift
New Member
United Kingdom
62 Posts Pre-sales questions only
(More Details...)
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Posted - 07/16/2012 : 05:45
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After another discussion with Fasthosts this morning this is what they replied with (may help with problem solving??)
Thanks for getting back to me.
Indeed I appreciate your thoughts. However on a test server it will work slightly different than a live server in that the live server has settings in place to provide a shared / fair usage.
From the error it appears to me that over time the application is being bombarded until it reaches a point where it cannot allocate any further memory. Now on the live servers the application have pre-defined settings in place in order to maintain the resources. At this point an application reset is required to bring the site to life again. This would suggest to me that the coding has not been developed with this in mind and somewhere the code needs to be optimised. |
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kelleymoore
Ecommerce Template Expert
USA
548 Posts |
Posted - 07/16/2012 : 07:32
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The only modification to my inccart.asp file is Mike Beebe's International Handling Fee mod. However, as I stated before, this is a new error since switching hosts. I had the same mod for this file on my previous server without incident.
I might add that I am on a VPS with Hostek. Also, I'd like to reiterate that this error does not prevent a transaction from completing. My experience is that once the error appears, simply refreshing the page loads that final receipt, and it doesn't happen every time.
Thanks,
Kelley |
Edited by - kelleymoore on 07/16/2012 07:40 |
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kelleymoore
Ecommerce Template Expert
USA
548 Posts |
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Twilightshift
New Member
United Kingdom
62 Posts Pre-sales questions only
(More Details...)
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Posted - 07/16/2012 : 09:04
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Hi Kelley,
This was my hosts reply to the article you posted (had already shown them this!)
The MS article you have referenced links to a different scenario in the sense you have your own web servers then you can configure these settings and have a play.
However on a shared hosted server these changes cannot be made as it has bearings on other factors.
You would need to see why the script is taking up so much memory as on windows 2008 server domains have there own applications. For some reasons over time your domain appears to be killing the application and upon a restart which in sense clears all handles and the site works again. |
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kelleymoore
Ecommerce Template Expert
USA
548 Posts |
Posted - 07/16/2012 : 09:40
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Could it be the form? Further down in the MS article it refers to:
Microsoft Knowledge Base:
173741 PRB: Random ASP 0115 Errors when Submitting Form
Which refers to: http://support.microsoft.com/kb/173741/EN-US
This does happen when submitting a form and I am now on a Windows 2008 server and I wasn't with my former host, perhaps it could be the form needs modification for the upgraded server? But then, as Marlene pointed out, lots of folks here using ECT and hosting with Hostek have not reported this problem.
Kelley |
Edited by - kelleymoore on 07/16/2012 09:43 |
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ASP Error 0115 Trappable Error
