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dhagood100
Starting Member

USA
37 Posts

Posted - 11/07/2018 :  14:09:44  Show Profile
When Ask a Question is used, the email that comes does not show the customers email address? How do you get this to display. The from email is from the store email.

Thanks in Advance

David Hagood

dbdave
ECT Moderator

USA
7505 Posts

Posted - 11/07/2018 :  14:20:36  Show Profile
It will populate when you click "reply"
Have you tried that?

David
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dhagood100
Starting Member

USA
37 Posts

Posted - 11/08/2018 :  11:54:04  Show Profile
in outlook?

That doesnt happen, see below, this is a reply in outlook.

From: info@americanbassanglers.com <info@americanbassanglers.com>
Sent: Monday, November 05, 2018 2:06 PM
To: David Hagood <dhagood@americanbassanglers.com>
Subject: Ask a question at our store

Ask A Question: Clay Edmondson

I just signed up as a member. Just wondering how can I get a member ID number,. Thanks


David Hagood
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dbdave
ECT Moderator

USA
7505 Posts

Posted - 11/08/2018 :  11:58:19  Show Profile
That looks like the inbound email, can you show what happens when you click reply?
The "to" field should be populated with the customers address, even though you do not see it on the inbound email.
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dhagood100
Starting Member

USA
37 Posts

Posted - 11/08/2018 :  12:39:29  Show Profile
What i showed is a copy and paste of a reply. The email address that shows in the TO field is the same as the store email address.

David Hagood
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dhagood100
Starting Member

USA
37 Posts

Posted - 11/08/2018 :  12:56:02  Show Profile
Thought it might because the info address is an alias so I created it's own account and get the same


example

From: info@americanbassanglers.com <info@americanbassanglers.com>
Sent: Thursday, November 08, 2018 2:55 PM
To: American Bass Anglers <info@americanbassanglers.com>
Subject: Ask a question at our store

Ask A Question: Dawn Hagood

Hi there
I would like to receive more information about the following product:
ABAMembership - ABA Membership




David Hagood
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dbdave
ECT Moderator

USA
7505 Posts

Posted - 11/08/2018 :  14:47:29  Show Profile
These don't match

From: info@americanbassanglers.com <info@americanbassanglers.com>
Sent: Monday, November 05, 2018 2:06 PM
To: David Hagood <dhagood@americanbassanglers.com>

I checked the site and looked for a product that has ask a question and couldn't find one - can you post a link to one and I will try the form?


Edited by - dbdave on 11/08/2018 14:49:30
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dhagood100
Starting Member

USA
37 Posts

Posted - 11/08/2018 :  14:49:18  Show Profile
See my last post

Thought it might because the info address is an alias so I created it's own account and get the same


example

From: info@americanbassanglers.com <info@americanbassanglers.com>
Sent: Thursday, November 08, 2018 2:55 PM
To: American Bass Anglers <info@americanbassanglers.com>
Subject: Ask a question at our store

Ask A Question: Dawn Hagood

Hi there
I would like to receive more information about the following product:
ABAMembership - ABA Membership




David Hagood

David Hagood
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dbdave
ECT Moderator

USA
7505 Posts

Posted - 11/08/2018 :  14:49:52  Show Profile
I checked the site and looked for a product that has ask a question and couldn't find one - can you post a link to one and I will try the form?

You can also just try any email, it's doesn't have to be valid, so try example@anything.com

I also see where others had problems with outlook ignoring reply to headers
https://www.google.com/search?q=Outlook+ignoring+reply+to+header

Edited by - dbdave on 11/08/2018 15:17:56
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dhagood100
Starting Member

USA
37 Posts

Posted - 11/08/2018 :  17:24:38  Show Profile
I turned it off cause it's not working. I used a yahoo.com email for the question and you see the results in the previous post.

Thanks

David Hagood
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dbdave
ECT Moderator

USA
7505 Posts

Posted - 11/08/2018 :  20:21:59  Show Profile
Hi, that feature has worked fine for many years. The reply-to address should show when you click reply, but I expect for some reason your email client is ignoring the reply-to headers.
If you are unable to troubleshoot your email client, you might try a different one.
Thunderbird is a great (free) desktop email client and I can confirm that reply-to headers work fine there.
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