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jviney2
Starting Member

USA
17 Posts

Pre-sales questions only
(More Details...)

Posted - 08/12/2020 :  13:23:22  
I can't figure out why my $35 off coupon is not working after years of being ok.
Please view at wiagribusiness.org/store under "Golf attendee the Oaks". If you have 4 or more golfers you enter "35off" in the coupon area. Seems to work until you finish checking out and it was not applied (even if it shows it was applied).
Any help would be appreciated!

Vince
Administrator

42460 Posts

Posted - 08/12/2020 :  14:12:12  
Hi Jviney2
If I add the product to the cart on the www. form of the URL and checkout the coupon is not applied on the last page.
If I add the product to the cart on the non-www. form of the URL then it is applied correctly.
So it does seem to be a problem as you should be able to do that on either form of the URL. But as it is a good idea to be consistent then what I would do is change your store URL's to the www. form of the URL and add an entry to the .htaccess file to force you on to www.
There is an example here...
https://thesearchguru.com/fix-canonical-with-htaccess/
But if you need help with it, please let us know.

Vince

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jviney2
Starting Member

USA
17 Posts

Pre-sales questions only
(More Details...)

Posted - 08/12/2020 :  15:48:02  
I don't get that...whether it is www or NO www, it still doesn't work! It has worked all these years.

Vince
Administrator

42460 Posts

Posted - 08/13/2020 :  04:02:38  
I just tried on your site and there seems to be a redirect in place now and I tried a test order and get the $35 discount just fine. Did you try a test order?

Vince

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jviney2
Starting Member

USA
17 Posts

Pre-sales questions only
(More Details...)

Posted - 08/13/2020 :  11:54:28  
How do I do that?

Vince
Administrator

42460 Posts

Posted - 08/13/2020 :  14:24:58  
Just put the product in the cart and run through the checkout process till the last checkout page. That will show if the coupon is applied or not.

Vince

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