Receipt email with zero balance

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wellsuited New Member 92 Posts Pre-sales questions only (More Details...)	Posted - 07/22/2021 : 08:23:04 If a customer checks out with a gift certificate and has a zero balance the receipt email does not sent. Is there a way to make the email send even if the balance due is zero?
Vince Administrator 42455 Posts	Posted - 07/23/2021 : 05:33:30 Hi Wellsuited I've just tried to recreate the test here and get the email just fine. Could it be something like you have the parameter "emailorderstatus" set which will cause email orders to have a different initial order status which doesn't send emails? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
wellsuited New Member 92 Posts Pre-sales questions only (More Details...)	Posted - 07/23/2021 : 05:37:12 We also did some more tests and it seems to only happen when Authorize.net is the checkout method. (even though no payments are actually collected). If email is selected as a pay provider the email goes fine.
Vince Administrator 42455 Posts	Posted - 07/27/2021 : 23:50:49 Hi Wellsuited I tried with Auth.net and again, got the email just fine. Did you try looking for the emailorderstatus as I mentioned? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
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