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General help
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Please remember to use the forum search feature for a faster resolution to any problems.
Welcome to our support section. We have compiled an extensive knowledge base with over 6000 topics for you to choose from. You will probably find that your query has already been covered so by using the search function below you will hopefully find a quick and easy solution to your problem. If that's not the case, please feel free to register and post on the forums and we'll do everything we can to provide a speedy response.
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 If you receive any type of error message on your site, copy it into the Search For box and hit the search button.
If you are searching on a particular topic, please enter the main keywords eg. To find out if you can use more then 15 product options for a product, type 15 product options into the Search For box
If you would just like to browse the support forums to locate a solution, please click here.
If you don't find what you are looking then please start a new post, including as much information as possible regarding the template / version of the software you are using as well as any recent changes you may have made to your store.
Please don't duplicate your post in several forums as we promise you will receive a reply.
Please check out our User Manual and online help pages for general set up issues and use the search link before posting a new question.
If you have any suggestions on how we can improve on our service and software, we'd love to hear from you!
Si vous désirez visiter la version française de notre forum, veuillez cliquer ici.
And finally, we'd like to send out a huge thanks to everyone contributing on the forums - it really is very much appreciated!!!
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