Hi, starting today we're seeing this big red warning message on the store admin page:

Unknown SSL protocol error in connection to www.ecommercetemplates.com:443 !
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Our store seems to be accepting orders normally and we don't know of any recent changes to our site, so it's not known why this is happening.

Please let us know any suggestions to troubleshoot. Thanks for this.

- Paul D.

Hi Paul

We've had some server changes here at ECT so I think that is just down to that - it's not a problem with your site and server and hopefully we can get it ironed out on our end shortly.

Andy

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pauld, that will resolve itself automatically with your server update in May if you can live with that message there for a couple of weeks.

Peter

ServeLink
Professional ecommerce web hosting for ASP & PHP
https://servelink.com

Take a look at our image upload/resize tool for the ASP cart
https://servelink.com/clients/cart?gid=7

This same error just showed up on my store admin page today. Do I need to do anything?

Kathleen

No you don't; "that will resolve itself automatically with your server update in May if you can live with that message there for a couple of weeks."

Peter

ServeLink
Professional ecommerce web hosting for ASP & PHP
https://servelink.com

Take a look at our image upload/resize tool for the ASP cart
https://servelink.com/clients/cart?gid=7

Thank you. Just making sure.

Hi everyone,

I've just updated to version 6.7.1 today in hope that the error message "Unknown SSL protocol error in connection to www.ecommercetemplates.com:443" would disappear...

Having read this forum a few times I am pretty sure I have nothing to worry about... but can anyone suggest to me if I do actually need to do anything else?

Many thanks,

Greg

Hi, that 'Unknown SSL protocol warning' message disappeared as soon as our web host updated us to TLS 1.2, as now mandated by PayPal Payments Pro.

Note that the TLS 1.2 upgrade required that we install the PHPmailer application to enable the ECT Cart to continue sending email. At the time our store had a 'secret folder' for the Admin login in addition to the vsadmin folder - a security practice that's no longer recommended. Because of this it was necessary to add the PHPmailer configuration parameters to the includes.php file in both the vsadmin and 'secret folder', and to add the three PHPmailer .php script files to the /inc sub folder of both folders, too.

When we initially failed to add the 3 .php script files to the /inc sub folder of our 'secret folder' we found that the Cart could send 'Thank you for your order' and 'Order at your store' emails but not others such as 'Status Change' emails.

Also note the requirement to use the latest PHPmailer version for security, as noted in this Forum post: https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=106648

Thank goodness we've now abandoned the 'secret folder' practice for the simpler 'login key' provided in newer versions of ECT.

- Paul D.

Hi Paul & Greg

That's right, the message is down to not being able to connect to TLS1.2. This will be a problem if you use PayPal or UPS for example https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=107642

Andy

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We're getting the same "Unknown SSL protocol error in connection to www.ecommercetemplates.com:443 !" error ... no idea why ... none of our other sites on the same server have the issue as we've been assured by Hostek that they are TLS 1.2 compliant.

Any suggestions?

Tim Gorski

Hi Tim, did this just start on that site, reason I ask is perhaps there has been a change on the server that is causing it?

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Hi, I can confirm that our v6.7.4 PHP cart hosted by ServeLink (running TLS 1.2) doesn't show this error today on our ECT admin pages, so you might contact your web host right away.

Out of caution you might also check to confirm that your website visitors aren't seeing any errors or non-secure page warnings when they checkout.

We do have a ticket in with our hosting company. Thanks, I will let you know if they cannot find anything.

Tim Gorski

Here is what our Hosting provider told us...

After further investigation we have noticed that this issue is usually related to a servers use of TLS 1.0, however we have confirmed that this is not the case. We recommend upgrading the specific version of PHP that your site is utilizing, specifically 7+.

We noted your reply, however in this case we were not referencing the current version of the E-commerce template the domain is using but rather the PHP version itself. We attempted to upgrade you to 7.0 however your site ran into errors as it is currently utilizing deprecated features (mysqli). As such, you will need to work with a developer on resolving the deprecated features that appear as you move forward with this.

We also highly recommend reaching out to E-commerce support on this matter as we have seen a multitude of posts in the past wherein this error was related to an update to their template that they had performed.


Tim Gorski

Hostek just figured it out... The site was running 5.4.45, they changed it to 5.6.20 and everything works fine now.
Case closed.

Tim Gorski

Hi Tim, glad they were able to sort it out, to switch to php 7 there are a some changes here that will be needed, https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=107737 You could probably make the changes now and it will be ready when you do switch to php7 / ect 6.8.4

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