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fhd
Advanced Member

USA
308 Posts

Pre-sales questions only
(More Details...)

Posted - 10/13/2017 :  12:42:07  
Is there any mod out there for generating auto Return forms for customers wanting to return product? maybe when they login to their account, a button to generate a return form?

fhd

dbdave
ECT Moderator

USA
8884 Posts

Posted - 10/13/2017 :  13:09:31  
If you want super easy returns for the customer, have you considered using a shipping service like ship station where you can include a return label right in the box with the shipment?

David
ECT Power User

sparksm
New Member

86 Posts

Pre-sales questions only
(More Details...)

Posted - 10/13/2017 :  13:41:03  
I'd prefer just to have a RMA page with a form that would be useable for the customer to put in the return box so I know A) who they are and B) what to do with the products in the box. When submitted or generated online, the form could also add to the Private Order Status a snippet about the return as well.

I use shipstation but don't take enough returns to justify sending a return label in every box.

StephenLowers
Advanced Member

USA
478 Posts

Pre-sales questions only
(More Details...)

Posted - 10/13/2017 :  18:44:45  
The following link takes you to the page I created.

http://www.lowers.com/CART/Form_RequestRAN.asp

I usually have it setup so that it can't be used if you have not logged in. That reduces the use by people that are not customers. I have removed that function for now so you can see it. Hope this sample helps.

Stephen Lowers
All-TerrainCarbonless.com,
BlankBondForms.com,
CollatedPaper.com,
HandNumberingMachines.com
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