Hi,

I've noticed that the %orderid% is not replaced in the body of my order email. For example I see this:

Dear Joe Bloggs
Thank you for your order reference %orderid% placed on 10/30/2017 06:11.

The order id does however come our properly in the email subject.

This is what I have in my email headers setting:
<p>Thank you for your order reference %orderid% placed on %orderdate%.</p>

Also another query. I'm trying to track down some order confirmation emails which are not arriving, either with me and/or with the customer. I'm using SMTP authentication but it does not seem to have improved this issue. My query is, is it the same email which goes to me & cc'd (or bcc'd) to the customer, or are 2 different emails sent out? Because on the email I get, I see the customer address as reply-to but not in a cc field.

Thank you
Ellen

Hi Ellen

The order id isn't available in the body of the email receipt I'm afraid https://www.ecommercetemplates.com/help/email-messages.asp#email - only in the Subject.

The same email is sent to both the store owner and customer. Is it just some emails not arriving, or all?

Andy

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Hi Andy,

OK thanks for the clarification on %orderid%, I'll remove that from the message body.

The orders email messages not received are just some, although quite a significant amount - not just a 1 or 2. I think it's a spam filter problem but am still unsure about the email message detail - if it's one email to customer/store owner, which is the main recipient and which is cc'd or bcc'd? Because I could not figure it out from the header of the store owner email I was looking at. The customer email seemed to appear only as 'reply-to' but not elsewhere. Could you clarify that for me please?

Many thanks
Ellen

They are separate mails rather than using cc or bcc - the content is the same though. It sounds like it may well be a spam filter problem.

Andy

Please feel free to review / rate our software

Thanks Andy. Spam is such a pain!