Strange error after moving to 6.8.3

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ekrzycki Advanced Member USA 351 Posts Pre-sales questions only (More Details...)	Posted - 01/04/2018 : 19:37:24 Using Paypal Advanced. Vast majority of orders work fine. But I have a few customers that get a rather strange error. Order is not processed. For the Authorization code -- I am getting the order total before shipping. Authorization code is normally the ~18 character value representing the transaction ID. Instead - it will say something like "Auth code: $26.00" The only thing in common is every one of the errors is the customer is from Sweden. Any guesses? .. ok, spoke too soon. One of the orders is now from Norway. The value in the authorization code is the total for the order BEFORE shipping charges. This leads me to believe it is website related. Edited by - ekrzycki on 01/04/2018 19:40:32
Andy ECT Moderator 95440 Posts	Posted - 01/04/2018 : 23:48:32 Hi Could it be these are regular abandoned carts? It might be a good idea to contact the customer and see if they had any problems or they simply bailed out. Andy Please feel free to review / rate our software
ekrzycki Advanced Member USA 351 Posts Pre-sales questions only (More Details...)	Posted - 01/05/2018 : 20:11:56 Two people replied and both said they got an error during checkout. One of them said "This order will not process, “there seems to be an error”". Other people never replied. Got one more of these errors today, user was in US. No Authorization code - instead it says "Auth. Code:" and then the order total before shipping & handling is added. Ed
Andy ECT Moderator 95440 Posts	Posted - 01/06/2018 : 00:41:20 The auth code with total is normal on an uncompleted order. Are other orders coming through fine as these may just be (with that one exception) abandoned carts. Andy Please feel free to review / rate our software
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