Hi,

For the last week our customers have not been able to get passed the shipping segment of the checkout. You can add items, enter mailing details, select the shipping type, and then receive the follow result:

I'm sorry, there was a problem with your transaction.
Transaction Result:

There is no error message to help me focus on where the problem resides. I have contacted paypal and they do not see any issues, and my ISP is not aware of any issues except for my SSL Cert being distrusted by the end of the year. Today I tried updating to v6.8.5 to see if that helped anything, which no noticeable improvements. This problem was sporadic at first, but now no sales are going through. Any suggestions?

www.musicianswebstore.com

Hi Lloyd

Now you have updated, can you try the test here https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=107642 to see if it's TLS1.2 related?

Andy

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Testing URL: https://ipnpb.sandbox.paypal.com/cgi-bin/webscr
Error : Error, couldn't connect to https://ipnpb.sandbox.paypal.com/cgi-bin/webscr (-2146893018).
The message received was unexpected or badly formatted.

That would suggest then that the problem is very likely to be TLS1.2 related. Can you speak to your host and ask them to check for you?

Andy

Please feel free to review / rate our software

If it's the site mentioned in the first post, then Andy's right. It's running on Windows Server 2003 which does not and cannot support the industry required TLS v1.2 encryption standard. It can't be fixed, it simply needs a more modern operating system, so you'll need to change servers right away. A host (like us ) that is not running an obsolete 15 year old operating system would be well worth considering anyway.

Peter

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