PayFlow not connecting

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Marshall Ecommerce Template Guru USA 1918 Posts	Posted - 05/21/2018 : 11:33:13 A client has reported that orders placed through PayFlow are not being authorized. PayPal reported that they can't see the orders on their end as there seems to be a disconnect on the cart side of the transaction. This seems to be intermittent as it happened last week. Have similar problems been reported or is this merely a time out/connection issue? Thanks in advance - PHP v6.9.1. Marshall CENLYT Productions - ms designs Affordable Web Design Custom Ecommerce Designs Responsive Websites Cenlyt.com
Andy ECT Moderator 95440 Posts	Posted - 05/21/2018 : 11:44:15 Hi Marshall We haven't seen any issues come up recently and no notifications of problems from PayPal. Do you know if there have been any site / server changes? Andy Please feel free to review / rate our software
Marshall Ecommerce Template Guru USA 1918 Posts	Posted - 05/21/2018 : 12:06:02 Not since the update to v6.9.1. There was an issue with the inc/incfunctions.php file if you recall and the Add To Cart modal not working on IE. Other than that, no changes I am aware of. And the site is with ServeLink and they have not reported anything nor has any other sites hosted with them report any problems. Marshall CENLYT Productions - ms designs Affordable Web Design Custom Ecommerce Designs Responsive Websites Cenlyt.com
Andy ECT Moderator 95440 Posts	Posted - 05/21/2018 : 12:33:42 When you say it's intermittent does that mean some orders are going through ok? If so, it won't be a problem with your PayPal settings. Is there any kind of error message on checkout? Andy Please feel free to review / rate our software
Marshall Ecommerce Template Guru USA 1918 Posts	Posted - 05/21/2018 : 17:41:40 Made 2 attempts with different cards. Did not make it to the thanks.php page. Got the error User authentication failed. Seems every purchase attempt, whether test or customer, is failing today. Marshall CENLYT Productions - ms designs Affordable Web Design Custom Ecommerce Designs Responsive Websites Cenlyt.com
insight ECT Moderator USA 4479 Posts	Posted - 05/21/2018 : 17:57:44 From the PayPal developer manual: quote: User authentication failed. Error is caused by one or more of the following: - Login information is incorrect. Verify that USER, VENDOR, PARTNER, and PASSWORD have been entered correctly. VENDOR is your merchant ID and USER is the same as VENDOR unless you created a Payflow Pro user. All fields are case sensitive. - Invalid Processor information entered. Contact merchant bank to verify. - "Allowed IP Address" security feature implemented. The transaction is coming from an unknown IP address. See PayPal Manager online help for details on how to update the allowed IP addresses. - You are using a test (not active) account to submit a transaction to the live PayPal servers. Change the host address from the test server URL to the live server URL Peter ServeLink Professional ecommerce web hosting for ASP & PHP https://servelink.com Take a look at our image upload/resize tool for the ASP cart https://servelink.com/clients/cart?gid=7
Marshall Ecommerce Template Guru USA 1918 Posts	Posted - 05/21/2018 : 19:30:04 Thanks Peter. Will look into it. Marshall CENLYT Productions - ms designs Affordable Web Design Custom Ecommerce Designs Responsive Websites Cenlyt.com
Marshall Ecommerce Template Guru USA 1918 Posts	Posted - 05/22/2018 : 12:35:28 SOLVED - Turned out it was a password issue when an account user was removed from PayPal. Thanks everyone for the help. Marshall CENLYT Productions - ms designs Affordable Web Design Custom Ecommerce Designs Responsive Websites Cenlyt.com
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