PayFlow not connecting

Author	« Topic »
Marshall Ecommerce Template Guru USA 1984 Posts Pre-sales questions only (More Details...)	Posted - 05/21/2018 : 11:33:13 A client has reported that orders placed through PayFlow are not being authorized. PayPal reported that they can't see the orders on their end as there seems to be a disconnect on the cart side of the transaction. This seems to be intermittent as it happened last week. Have similar problems been reported or is this merely a time out/connection issue? Thanks in advance - PHP v6.9.1. Marshall CENLYT Productions - ms designs Affordable Web Design Custom Ecommerce Designs Responsive Websites Cenlyt.com
Andy ECT Moderator 95440 Posts	Posted - 05/21/2018 : 11:44:15 Hi Marshall We haven't seen any issues come up recently and no notifications of problems from PayPal. Do you know if there have been any site / server changes? Andy Please feel free to review / rate our software
Marshall Ecommerce Template Guru USA 1984 Posts Pre-sales questions only (More Details...)	Posted - 05/21/2018 : 12:06:02 Not since the update to v6.9.1. There was an issue with the inc/incfunctions.php file if you recall and the Add To Cart modal not working on IE. Other than that, no changes I am aware of. And the site is with ServeLink and they have not reported anything nor has any other sites hosted with them report any problems. Marshall CENLYT Productions - ms designs Affordable Web Design Custom Ecommerce Designs Responsive Websites Cenlyt.com
Andy ECT Moderator 95440 Posts	Posted - 05/21/2018 : 12:33:42 When you say it's intermittent does that mean some orders are going through ok? If so, it won't be a problem with your PayPal settings. Is there any kind of error message on checkout? Andy Please feel free to review / rate our software
Marshall Ecommerce Template Guru USA 1984 Posts Pre-sales questions only (More Details...)	Posted - 05/21/2018 : 17:41:40 Made 2 attempts with different cards. Did not make it to the thanks.php page. Got the error [red]User authentication failed[/red]. Seems every purchase attempt, whether test or customer, is failing today. Marshall CENLYT Productions - ms designs Affordable Web Design Custom Ecommerce Designs Responsive Websites Cenlyt.com
insight ECT Moderator USA 4479 Posts	Posted - 05/21/2018 : 17:57:44 From the PayPal developer manual: quote: User authentication failed. Error is caused by one or more of the following: - Login information is incorrect. Verify that USER, VENDOR, PARTNER, and PASSWORD have been entered correctly. VENDOR is your merchant ID and USER is the same as VENDOR unless you created a Payflow Pro user. All fields are case sensitive. - Invalid Processor information entered. Contact merchant bank to verify. - "Allowed IP Address" security feature implemented. The transaction is coming from an unknown IP address. See PayPal Manager online help for details on how to update the allowed IP addresses. - You are using a test (not active) account to submit a transaction to the live PayPal servers. Change the host address from the test server URL to the live server URL Peter ServeLink Professional ecommerce web hosting for ASP & PHP https://servelink.com Take a look at our image upload/resize tool for the ASP cart https://servelink.com/clients/cart?gid=7
Marshall Ecommerce Template Guru USA 1984 Posts Pre-sales questions only (More Details...)	Posted - 05/21/2018 : 19:30:04 Thanks Peter. Will look into it. Marshall CENLYT Productions - ms designs Affordable Web Design Custom Ecommerce Designs Responsive Websites Cenlyt.com
Marshall Ecommerce Template Guru USA 1984 Posts Pre-sales questions only (More Details...)	Posted - 05/22/2018 : 12:35:28 SOLVED - Turned out it was a password issue when an account user was removed from PayPal. Thanks everyone for the help. Marshall CENLYT Productions - ms designs Affordable Web Design Custom Ecommerce Designs Responsive Websites Cenlyt.com
	« Topic »