xxcfdrr
Advanced Member
USA
231 Posts |
 Posted - 06/11/2018 : 10:12:11
We use primarily UPS for our shipments, but a lot of times we will ship FedEx and USPS especially if it's going to a PO BOX.
When I copy/paste the non-UPS tracking number and select 'email status change', the customer gets a FedEx or USPS tracking number with an email which attempts to track the UPS package on the tracking.asp page.
I guess my question is, no matter what type of tracking number is inputted for the order, when the customer is sent to the tracking page, is there a way for them to see the correct tracking info even if it wasn't a UPS number?
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Positivek9
Ecommerce Template Guru
USA
4061 Posts Pre-sales questions only (More Details...)
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Posted - 06/11/2018 : 10:47:42
HI there,
I believe you just need to add this to your includes so that your tacking page will show the carriers you use:
This allows selection of the default shipping carrier on the tracking page. The choices are "ups", "usps" and "fedex". For instance...
defaulttrackingcarrier="usps"
[red]If you need to offer a choice of carriers for tracking, add the following
trackingcarriers="ups,usps,fedex"[/red]
Julie
Owned & loved by 7 German Shepherds
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xxcfdrr
Advanced Member
USA
231 Posts |
Posted - 06/11/2018 : 12:22:28
Thanks for the quick response.
I did add that to the includes file but I get a weird screen on the tracking.asp page asking the customer to select UPS, FedEx or USPS for tracking.
Problem is the customer can't figure out what type of tracking number they have. Wouldn't it be quite simple to check the beginning of the tracking number like '1Z' = UPS , '9' = USPS and '7' = FedEx and direct them to the proper tracking page with results already shown? This will cut down immensely on phone calls and confusion. For sites with many, many orders per day this could be a big help.
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Positivek9
Ecommerce Template Guru
USA
4061 Posts Pre-sales questions only (More Details...)
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Posted - 06/11/2018 : 12:35:11
Yeah, the default tracking page will show all the carriers.
But if they click on the tracking link that is in their email, it will take them direct to the right one with the tracking information & they won't see that page.
Try it with a test order, send yourself a shipped email with a valid tracking#. It works this way with my site.
Julie
Owned & loved by 7 German Shepherds
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Andy
ECT Moderator
95440 Posts |
Posted - 06/11/2018 : 12:47:24
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Positivek9
Ecommerce Template Guru
USA
4061 Posts Pre-sales questions only (More Details...)
|
Posted - 06/11/2018 : 12:48:24
Regular tracking page with USPS & FedEx:
[img]https://www.pawtasticpet.com/track.png[/img]
Tracking page from customer's email with tracking number auto-entered:
[img]https://www.pawtasticpet.com/track1.png[/img]
Julie
Owned & loved by 7 German Shepherds
Edited by - Positivek9 on 06/11/2018 12:52:53
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Positivek9
Ecommerce Template Guru
USA
4061 Posts Pre-sales questions only (More Details...)
|
Posted - 06/11/2018 : 12:57:14
You can also copy & paste a blurb into the Status Info to let the customer know how their package is shipping. That's what we do. :)
For example:
Your package is shipping via USPS Priority Mail. It should arrive in a few days.
Your package is shipping via FedEx Smaprtpost & will be delivered by USPS. It should arrive in 5-8 days.
Julie
Owned & loved by 7 German Shepherds
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dbdave
ECT Moderator
USA
10289 Posts |
Posted - 06/11/2018 : 13:02:32
Perhaps you are not forming the order status email correctly https://www.ecommercetemplates.com/help/email-messages.asp#orderstatus Shipments can be tracked by visiting our <a href="http://www.yoursite.com/tracking.asp?trackno=%trackingnum%">Tracking Page.</a> |
xxcfdrr
Advanced Member
USA
231 Posts |
Posted - 06/12/2018 : 07:45:09
Thanks for the link. I had some old text in the order status email causing it not to work. I do see now that the customer is brought to the proper tracking page based on the carrier used. That is great.
However, when trying to track a USPS shipment, I get this on the tracking.asp page:
The tracking system returned the following error : XML Syntax Error: Please check the XML request to see if it can be parsed.(B)
This is cryptic to me, but maybe someone here will recognize it.
Thank you.
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Andy
ECT Moderator
95440 Posts |
Posted - 06/12/2018 : 07:58:25
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xxcfdrr
Advanced Member
USA
231 Posts |
Posted - 06/12/2018 : 08:03:33
I'm the host, don't know what an 'XML packet' is or what to check to see if I already have it. Can anyone provide a link to what I need. I'm on Windows Server 2012. Thanks.
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Andy
ECT Moderator
95440 Posts |
Posted - 06/12/2018 : 08:15:24
You can read up on it here https://msdn.microsoft.com/en-us/library/ms996507.aspx and versions here https://support.microsoft.com/en-us/help/269238/list-of-microsoft-xml-parser-msxml-versions Andy Please feel free to review / rate our software |
xxcfdrr
Advanced Member
USA
231 Posts |
Posted - 06/12/2018 : 08:21:17
Thanks Andy.
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Andy
ECT Moderator
95440 Posts |
Posted - 06/13/2018 : 02:12:20
I received an email with the site URL. You need to force the site on an URL using https://www... as the ssl certificate is only valid for the URL with the www. You can do that via the web.config file https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=106851 Andy Please feel free to review / rate our software |
xxcfdrr
Advanced Member
USA
231 Posts |
Posted - 07/24/2018 : 13:13:37
Still trying to fix this XML parse error. I installed "Microsoft Core XML Services (MSXML) 6.0" and still get the error:
"The tracking system returned the following error : XML Syntax Error: Please check the XML request to see if it can be parsed.(B)" on the tracking.asp page.
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xxcfdrr
Advanced Member
USA
231 Posts |
Posted - 03/08/2019 : 12:31:46
Still getting this error: The tracking system returned the following error : XML Syntax Error: Please check the XML request to see if it can be parsed.(B)
What can I check for or test to determine what is causing this error. This only happens when trying to click on a USPS tracking number on the tracking.asp page. Seems UPS and FedEx work fine.
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Andy
ECT Moderator
95440 Posts |
Posted - 03/08/2019 : 23:35:52
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xxcfdrr
Advanced Member
USA
231 Posts |
Posted - 06/04/2019 : 10:48:32
Hi Andy, this error for me is still unresolved. We are increasingly using USPS to ship items and it's starting to become a persistent complaint about the web site. I am having an issue troubleshooting it mainly because I am unaware of what the tracking page is even attempting to do behind the scenes. The UPS and FedEx tracking works great.
Do I need a USPS account for this to work?
Is there something I might be missing in the includes file?
Is there a way to get a test script or something that will give me a more detailed error message to hunt down the problem ?
Should I try using the newest version of ECT. (6.8.5 right now)
Thanks for the continued support on this.
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Marshall
Ecommerce Template Guru
USA
1875 Posts |
Posted - 06/04/2019 : 12:19:55
Integrating USPS https://www.ecommercetemplates.com/help/usps.asp
Marshall
CENLYT Productions - ms designs
Affordable Web Design
Custom Ecommerce Designs
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Cenlyt.com
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xxcfdrr
Advanced Member
USA
231 Posts |
Posted - 06/05/2019 : 03:54:20
Thanks for the link Marshall but that is where I started from. I've looked over that published info and this issue is unresolved.
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xxcfdrr
Advanced Member
USA
231 Posts |
Posted - 06/05/2019 : 03:57:09
My main question is, do I need the credentials of a USPS account entered into the ECT store for the tracking page to function properly?
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Shipping Question RE: the different carriers