Our shopping cart confirmations email address has been compromised by someone using it to send thousands of spams to through it. As a result, the site had to be shut down.

I still have access to files using FTP - is there any HTML file setting I can change to either cancel new order cancellations to the buyer or change the email account?

Hi

You can change the email address in your main admin settings page.

Have you found out how the address was compromised?

Andy

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My problem is that while the site is down, I can't use the cart administration. I do still have FTP access if there is a file I can temporarily modify to either the existing email address or change it.

I think I can get the site up and running if I can tell our host that I have disabled the confirmation process. Then change the email address (or the SMTP settings?).

I have verified the current email address is not the problem itself since I can send mail to it from outside of the website using Office Outlook without it be bounced as spam. This leads me to believe the problem is actually the SMTP setting used by the ECT administration.

quote:

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if there is a file I can temporarily modify to either the existing email address or change it

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There's not a file for that, it's actually stored in the admin table in the database. If you are comfortable working in there with phpMyAdmin or whatever then you can change it directly.

Peter

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