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David
Starting Member

USA
5 Posts

Pre-sales questions only
(More Details...)

Posted - 10/23/2018 :  18:49:32  
Hi - Does anybody know how to make the email orders work? I have 2012R2 server with smtp enabled. CDO is installed. Mail does not send. Tried my server mail. Tried my personal smtp account. Does not work.

1. is there a way to specify port?
2. is there a way to specify TLS/SSL?

pdraper
Advanced Member

New Zealand
160 Posts

Pre-sales questions only
(More Details...)

Posted - 10/23/2018 :  21:33:57  
David are you using IIS or Linux box?
Is it a VPS or hosted?

Paul

Edited by - pdraper on 10/23/2018 21:34:42

Andy
ECT Moderator

95440 Posts

Posted - 10/23/2018 :  23:57:17  
Hi David

First thing I'd do is go through the troubleshooting here for email and see how you get on https://www.ecommercetemplates.com/help/email-help.asp

These are available to add in vsadmin/includes.asp if required

smtpserverport=465
smtpusessl=TRUE

Andy

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KevinRobson
Advanced Member

USA
239 Posts

Posted - 11/09/2021 :  12:32:04  
Using the ASP version, our email notifications were working until about a week or so ago.
The host says nothing has changed on their end. I am able to log into webmail for the sending email address with the same credentials set in ECT.

Vince
Administrator

42391 Posts

Posted - 11/09/2021 :  14:32:30  
Hi Kevin
If you set the following parameter in your includes.asp file...
debugmode=TRUE
...and then try sending an email with say the email friend function and you should get debug output if the email fails to send. Then let us know what that output is and take the parameter out again.

Vince

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KevinRobson
Advanced Member

USA
239 Posts

Posted - 10/09/2023 :  07:33:18  
Since about the latest updater, order emails are not going out. I've added debugmode=TRUE and placed an order. The emails are still not going out and I'm not getting an email error. Thanks.asp is showing:

POST parameters
POST: handling_amount : 0.00
POST: shipping : 0.00
POST: payer_email : kevin@robson.net
POST: residence_country : US
POST: mc_gross : 6.00
POST: payer_id : QDZT9N799QTR4
POST: first_name : Kevin
POST: mc_fee : 0.70
POST: receiver_id : 6E4ZJD726KPBU
POST: custom : 1581
POST: payer_status : VERIFIED
POST: address_name : Kevin Robson
POST: address_street : 12130 Nest Ct.
POST: address_city : GRAND ISLAND
POST: address_state : FL
POST: address_country_code : US
POST: address_zip : 32735
POST: verify_sign : ABNsmCTtqasi92BESYariCSJQh2ZAzBYGSHCItw8ADt2TPvQtQ646vck
POST: last_name : Robson
POST: payment_fee : 0.70
POST: payment_gross : 6.00
POST: payment_status : Completed
POST: payment_type : instant
POST: payment_date : 2023-10-09T14:30:13Z
POST: txn_id : 47996806FB045345P
POST: mc_currency : USD
POST: protection_eligibility : ELIGIBLE
POST: item_name : 1 DB Yummers Sweet and Smokey BBQ Sauce
POST: quantity : 1
POST: txn_type : web_accept
POST: notify_version : UNVERSIONED
POST: invoice : 1581
GET parameters
GET: PayerID : QDZT9N799QTR4
There was a timeout waiting for confirmation from the payment server. Please contact our customer service email for details about the status of your order.

KevinRobson
Advanced Member

USA
239 Posts

Posted - 10/09/2023 :  08:11:44  
Per the instructions at https://www.ecommercetemplates.com/help/email-help.asp I have created a contact form at https://bgffa.fwffb.net/Contact.asp that is working. The instructions say to send you FTP login credentials. What email address should I send them to?

Vince
Administrator

42391 Posts

Posted - 10/09/2023 :  11:36:36  
Hi Kevin
Could you please send them to vince AT ecommercetemplates DOT com

Vince

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