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David
Starting Member

USA
5 Posts

Pre-sales questions only
(More Details...)

Posted - 10/23/2018 :  18:49:32  
Hi - Does anybody know how to make the email orders work? I have 2012R2 server with smtp enabled. CDO is installed. Mail does not send. Tried my server mail. Tried my personal smtp account. Does not work.

1. is there a way to specify port?
2. is there a way to specify TLS/SSL?

pdraper
Advanced Member

New Zealand
160 Posts

Pre-sales questions only
(More Details...)

Posted - 10/23/2018 :  21:33:57  
David are you using IIS or Linux box?
Is it a VPS or hosted?

Paul

Edited by - pdraper on 10/23/2018 21:34:42

Andy
ECT Moderator

95440 Posts

Posted - 10/23/2018 :  23:57:17  
Hi David

First thing I'd do is go through the troubleshooting here for email and see how you get on https://www.ecommercetemplates.com/help/email-help.asp

These are available to add in vsadmin/includes.asp if required

smtpserverport=465
smtpusessl=TRUE

Andy

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KevinRobson
Advanced Member

USA
212 Posts

Posted - 11/09/2021 :  12:32:04  
Using the ASP version, our email notifications were working until about a week or so ago.
The host says nothing has changed on their end. I am able to log into webmail for the sending email address with the same credentials set in ECT.

Vince
Administrator

41803 Posts

Posted - 11/09/2021 :  14:32:30  
Hi Kevin
If you set the following parameter in your includes.asp file...
debugmode=TRUE
...and then try sending an email with say the email friend function and you should get debug output if the email fails to send. Then let us know what that output is and take the parameter out again.

Vince

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