Discount disappears when fields auto-populated

Author	« Topic »
pschneider Advanced Member USA 218 Posts	Posted - 12/19/2018 : 11:45:35 I currently run Ecommerce Plus PHP v6.9.4 When I fill out orders taken over the phone, many of our customers will offer pre-population of the form with their name, address, etc. What I have found is that when a discount code is used, it is applied and reflects in the total, but then when we allow the form to pre-populate or when we go back to make a correction in address it drops the discount. Is there a fix for this? Thank you. Paul Paul Schneider Jr
Andy ECT Moderator 95440 Posts	Posted - 12/19/2018 : 12:21:56 Hi Paul Do you mean when you are creating an order in the admin orders page or somewhere else? Also, is this in Chrome? Andy Please feel free to review / rate our software
pschneider Advanced Member USA 218 Posts	Posted - 12/19/2018 : 12:27:58 It is when we are creating an order on our website, AG-USA.net Yes, it is using Chrome to create the order. Thanks. Paul Paul Schneider Jr
Andy ECT Moderator 95440 Posts	Posted - 12/19/2018 : 12:55:17 Can you let us know how you create the order so we can try it out here? Andy Please feel free to review / rate our software
pschneider Advanced Member USA 218 Posts	Posted - 12/19/2018 : 13:42:08 To create the order, I simply go to our website and act as if I am the customer. I put his information in and check out. Paul Schneider Jr
dbdave ECT Moderator USA 10277 Posts	Posted - 12/19/2018 : 13:52:32 Hi, I see andy is helping you here, but I see you wrote quote: when we allow the form to pre-populate Do you click "apply" to set the code when the form pre-populates? If not, the code will not set. Perhaps that's the issue. Personally, I turn off all those features that pre populates forms. It seems to cause me more problems than help.
pschneider Advanced Member USA 218 Posts	Posted - 12/19/2018 : 14:53:01 We do click "apply" when we set in the code, and it immediately reflects in the reduced price. It shows the reduction and the new balance. Then we click on checkout. A window pops up that says "AG-USA says coupon has been applied. Next, I click on "checkout" and start filling in the form. It is here that it offers to pre-populate as I fill in the form. Paul Schneider Jr
pschneider Advanced Member USA 218 Posts	Posted - 12/20/2018 : 19:04:36 I have now tried putting an order through using Chrome, Firefox and and with Internet Explorer, and none of them keep the percentage, no matter what I do. Help! Thanks. Paul Paul Schneider Jr
Andy ECT Moderator 95440 Posts	Posted - 12/21/2018 : 00:17:15 At what stage are you entering and applying the coupon code - on the first cart page or on the billing and shipping address section? Does it make any difference? Andy Please feel free to review / rate our software
pschneider Advanced Member USA 218 Posts	Posted - 12/21/2018 : 06:08:13 In my cart, the only place that the option for the coupon code shows up is right after you add product to the cart and click on check-out. Paul Schneider Jr
Andy ECT Moderator 95440 Posts	Posted - 12/21/2018 : 06:35:57 Can you let me know the URL of the site and I'll take a look? Andy Please feel free to review / rate our software
pschneider Advanced Member USA 218 Posts	Posted - 12/21/2018 : 11:48:28 www.ag-usa.net Thanks, Andy. Paul Schneider Jr
Andy ECT Moderator 95440 Posts	Posted - 12/21/2018 : 12:34:40 Very sorry, I see that now earlier in the thread. Maybe the simplest solution is to remove the coupon field from the cart screen and add it to the billing / shipping screen - would that help? Andy Please feel free to review / rate our software
pschneider Advanced Member USA 218 Posts	Posted - 12/21/2018 : 21:37:20 I think it might. How do I do that? Paul Schneider Jr
Andy ECT Moderator 95440 Posts	Posted - 12/22/2018 : 00:05:58 You can add this to your css file div.cartcoupon_cntnr{display:none} and make sure you don't have this in includes.php $nogiftcertificate=TRUE; Andy Please feel free to review / rate our software
pschneider Advanced Member USA 218 Posts	Posted - 12/22/2018 : 20:18:06 Thanks for the information. I had this code in Includes: $nogiftcertificate=TRUE; I have removed it and it is now working. Here's a new problem. After I add to cart and click on Checkout it goes to Shopping Cart (1), where it gives the first opportunity for a coupon. Then on the page where the customer fills in his name and address it gives a second opportunity for a coupon. I would like for it to only appear on one of these pages. How do I remove it from the other? Thanks. Paul Paul Schneider Jr
Andy ECT Moderator 95440 Posts	Posted - 12/22/2018 : 23:57:11 Did you add this to your css file as it will remove the coupon from the first cart page div.cartcoupon_cntnr{display:none} Andy Please feel free to review / rate our software
pschneider Advanced Member USA 218 Posts	Posted - 12/23/2018 : 07:43:39 I wasn't sure which css file to add it to. I have five css files in my CSS folder. Paul Schneider Jr
Andy ECT Moderator 95440 Posts	Posted - 12/23/2018 : 07:57:00 Any css file apart from ectcart.css, probably best where you have the other product and store entries. Andy Please feel free to review / rate our software
pschneider Advanced Member USA 218 Posts	Posted - 12/23/2018 : 13:51:41 Thank you. That worked. Paul Schneider Jr
	« Topic »