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 Capture Funds New Orders
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Ratfink11
Advanced Member

USA
192 Posts

Pre-sales questions only
(More Details...)

Posted - 04/18/2019 :  12:55:03  
Hi All,

I am getting orders that say they are New Orders.
when I go to look at the actual order I see a Capture Funds button.

We only fulfill orders that have been authorized, we authorize and capture at the same time. Not sure why these wouldn't say Unauthorized or Authorized? Why would they stay as a New Order?

Thanks

Andy
ECT Moderator

95440 Posts

Posted - 04/18/2019 :  13:23:25  
Hi

That will be the default text set in the admin order status page - you can change it there.

Andy

Please feel free to review / rate our software

Ratfink11
Advanced Member

USA
192 Posts

Pre-sales questions only
(More Details...)

Posted - 04/19/2019 :  08:38:36  
Thanks Andy,

Edited by - Ratfink11 on 04/19/2019 09:01:39

Andy
ECT Moderator

95440 Posts

Posted - 04/19/2019 :  09:05:20  
In the payment provider admin page are you using Authorization or Sale from the drop down for Transaction Type?

If it's the former you can ignore the Capture function and authorized orders will show as New Order as that's what you have set in the admin order status page for Status 3.

Andy

Please feel free to review / rate our software
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