Authorize.net Transaction Failure-No Phone Number

Author	« Topic »
Mooseman Advanced Member 166 Posts	Posted - 05/02/2019 : 09:55:53 (Following updating to Ver 7.0.4) The customer enters their contact info, including phone number, then proceeds to payment page, entering their credit card info. Authorize.net rejects the order because it is missing the phone number which was input on the previous page. There is no error code.
Andy ECT Moderator 95440 Posts	Posted - 05/02/2019 : 10:10:13 Hi Is this using authorize.net AIM and does it happen on all orders? Andy Please feel free to review / rate our software
Mooseman Advanced Member 166 Posts	Posted - 05/02/2019 : 10:35:00 Yes. Authorize.net AIM
Andy ECT Moderator 95440 Posts	Posted - 05/02/2019 : 10:56:23 I checked my 7.0.4 demo and it's fine with no problems but I did notice that the auth.net receipt doesn't display the phone number. I looked in the account and I can't find an option related to turning that on or off. Would it be possible to check with authorize.net support to see if there is an optional feature and I"ll continue. What is the exact error so I can look it up? Andy Please feel free to review / rate our software
Mooseman Advanced Member 166 Posts	Posted - 05/02/2019 : 11:44:56 Authorize.net support was helpful suggesting I check for "Unsettled Transactions" which would show if they are rejecting the transaction, or it is being rejected by the cart BEFORE if gets sent to Authorize.net. There were NO "Unsettled Transactions" They claim this indicated the rejection is occurring before it is sent.
Andy ECT Moderator 95440 Posts	Posted - 05/02/2019 : 12:27:27 What is the exact text of the error message? Andy Please feel free to review / rate our software
Mooseman Advanced Member 166 Posts	Posted - 05/02/2019 : 12:43:30 The is no error message Andy... NOTHING The checkout page reads: +++ I'm sorry, there was a problem with your transaction. Transaction Result Phone is required. [go back and try again] +++ I will email you screenshots
Andy ECT Moderator 95440 Posts	Posted - 05/02/2019 : 13:14:12 Can you log into the authorize.net admin and go to Settings - Payment Forms - Fields and check there what you have for phone number? Andy Please feel free to review / rate our software
Mooseman Advanced Member 166 Posts	Posted - 05/02/2019 : 13:25:45 From Authorize.net: Payment Form Fields Field Name View Edit Required Phone [ x ] [ x ] [ x ] +++ To the best of my knowledge it has always been that way.
Andy ECT Moderator 95440 Posts	Posted - 05/02/2019 : 13:28:09 Can you remove that last requirement and we"ll look into that? Andy Please feel free to review / rate our software
Mooseman Advanced Member 166 Posts	Posted - 05/02/2019 : 13:36:00 DONE! "Required" is unchecked for phone number.
Vince Administrator 42488 Posts	Posted - 05/03/2019 : 01:41:52 Hi Mooseman We've got a fix for this and it's in testing now so hopefully we'll get you an update in a day or two. Sorry for the problems here but thanks for your patience. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Mooseman Advanced Member 166 Posts	Posted - 05/03/2019 : 06:03:39 Thanks Vince. We anxiously await your fix for this. In the meantime removing "phone number required" from The Authorize.net payment forms field seems to allow order to go through. I place both a test and a live order this morning. Both were successful. The phone number is still being captured in in the ECT order admin. However... we still would appreciate the problem be corrected and look forward to it resolution as soon as possible. Thank you
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