Problem logging in to VSADMIN

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Ken Graser Starting Member USA 5 Posts Pre-sales questions only (More Details...)	Posted - 06/05/2019 : 08:20:41 I have just installed the latest version of ECT on our server. It's just in testing at the moment. Everything seems to be working correctly except when I log in to the control panel. After I enter the password and hit submit, I get login correct and then it goes to the reset password screen. If I go to the "Store Admin" - Main Settings, everything seems to be fine. However if I go to "Store Admin" - Dashboard, it pops right back up with the reset password screen. The server is running PHP 5.6.4 ECT is 7.0.5. I did find a topic ID=111630 which was discussing the same of similar problem but it had no resolution so I'm kind of left hanging. Any ideas? Thanks for the help Ken Ken Graser
Andy ECT Moderator 95440 Posts	Posted - 06/05/2019 : 12:04:55 Hi Ken Haven't seen that before, do you get the same behaviour even if you change the password? Andy Please feel free to review / rate our software
Ken Graser Starting Member USA 5 Posts Pre-sales questions only (More Details...)	Posted - 06/05/2019 : 12:25:00 Hi Andy, Yes, it just keeps asking for a password reset. I'm going to try putting it on my test server, which is running PHP 7, tonight and see if it is related to the PHP version or some setting on the server. I'll post the results tomorrow. Thanks Ken Graser
Ken Graser Starting Member USA 5 Posts Pre-sales questions only (More Details...)	Posted - 06/05/2019 : 12:31:39 Another strange thing I just noticed. When I log out of the Admin section, instead of saying "you have logged out", it goes back to the Reset Password screen. Somewhat strange! Ken Ken Graser
Vince Administrator 42466 Posts	Posted - 06/05/2019 : 23:50:00 Hi Ken Are you using the default login / password by any chance? If you haven't changed from the default you are sent to password reset page. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Ken Graser Starting Member USA 5 Posts Pre-sales questions only (More Details...)	Posted - 06/06/2019 : 06:52:32 Vince, No I have changed both the password and the login. I tried it on my test server, which is actually on GoDaddy, and it worked fine. That server is running PHP 7. The other server, which is the one I have to use, is running PHP 5.6 I know that it should work on PHP 5.6. The other topic I mentioned ID=111630, talked about "Session" settings on the web server. I'm not sure what this is. Any other ideas? Ken Ken Graser
Andy ECT Moderator 95440 Posts	Posted - 06/06/2019 : 07:01:08 It may be a problem with the sessions on the server and that is something your host can look at if you can explain to them the problem you are having. Might also be a good opportunity to update the PHP version you are running on that server. Andy Please feel free to review / rate our software
Ken Graser Starting Member USA 5 Posts Pre-sales questions only (More Details...)	Posted - 06/10/2019 : 08:43:51 Sorry for the delayed response. I updated the server to PHP 7.1 and the problem is resolved. Thanks for the help. Ken Ken Graser
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