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cooper
Ecommerce Template Guru

USA
2807 Posts

Pre-sales questions only
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Posted - 06/17/2019 :  14:09:23  
www.summercedar.com/search.asp

Hit the "all category" drop down and you be funny "?" instead of bullets. Any ideas on how to remedy?

Cooper

Andy
ECT Moderator

95440 Posts

Posted - 06/17/2019 :  14:15:58  
Hi Bill

It will be down to the character encoding. Can you view source in the admin pages and see what you are using there?

Andy

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cooper
Ecommerce Template Guru

USA
2807 Posts

Pre-sales questions only
(More Details...)

Posted - 06/18/2019 :  04:30:47  
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/>

Cooper

Andy
ECT Moderator

95440 Posts

Posted - 06/18/2019 :  04:38:04  
I didn't notice this yesterday but you have two declarations on your pages

<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<meta name="viewport" content="width=device-width, minimum-scale=1.0, initial-scale=1" />
<meta http-equiv="CHARSET" content="ISO-8859-1" />

Try removing

<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />

Andy


Please feel free to review / rate our software

cooper
Ecommerce Template Guru

USA
2807 Posts

Pre-sales questions only
(More Details...)

Posted - 06/18/2019 :  05:00:10  
Thanks, Andy. Made the change, but still have the odd text instead of bullets.

Cooper

Andy
ECT Moderator

95440 Posts

Posted - 06/18/2019 :  06:31:11  
That should be fine but if you change it to

<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />

Do you get the same?

Andy

Please feel free to review / rate our software

cooper
Ecommerce Template Guru

USA
2807 Posts

Pre-sales questions only
(More Details...)

Posted - 06/19/2019 :  04:29:07  
Still the same after refreshing my browser.

Cooper

Andy
ECT Moderator

95440 Posts

Posted - 06/19/2019 :  04:35:38  
I thought maybe there might have been a change sometime in the charset so best to put it back to

<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/>

Do you know of any changes you made between it working / not working?

Andy

Please feel free to review / rate our software

cooper
Ecommerce Template Guru

USA
2807 Posts

Pre-sales questions only
(More Details...)

Posted - 06/19/2019 :  04:48:52  
No other changes. It's the same with the bullets on my admin page.

Cooper

Andy
ECT Moderator

95440 Posts

Posted - 06/19/2019 :  04:51:37  
But was this happening before a couple of days ago?

Andy

Please feel free to review / rate our software

cooper
Ecommerce Template Guru

USA
2807 Posts

Pre-sales questions only
(More Details...)

Posted - 06/21/2019 :  12:06:09  
Hosting company migrated to a new server, but no changes were made to the CSS, the pages themselves or anything.

Changed the HTML to:

<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />

And the "bullets" look a little different now.

Cooper


Edited by - cooper on 06/21/2019 12:12:35

Andy
ECT Moderator

95440 Posts

Posted - 06/21/2019 :  13:38:35  
The charset for the back and frontend should be the same. Who are you hosting with, can you ask them if in the server change something could have gone amiss that would cause this?

Andy

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Steved
Ecommerce Template Guru

United Kingdom
1022 Posts

Pre-sales questions only
(More Details...)

Posted - 06/21/2019 :  14:52:10  
Don’t forget that the default charset of the PHP installation on your server is most likely set by default to utf8.
In earlier versions of PHP this used to be set to ‘empty’ (I think this changed around about PHP v5.6)

This will probably override or conflict with your setup. I would check with your host and if it is set to utf8.
Obviously this charset, your website pages and admin backend should all be the same. Having said that, I’m not entirely sure what happens with entries already in your database. If you choose all to be utf8 it may be that some of these need to be reentered.

It is possible to set the server PHP charset using the php.ini file but be aware that the hosting company often have a master php.ini that can override this

Steve

Andy
ECT Moderator

95440 Posts

Posted - 06/21/2019 :  23:30:59  
Hi Steve

That's right but Bill is running the ASP version.

Andy

Please feel free to review / rate our software

Steved
Ecommerce Template Guru

United Kingdom
1022 Posts

Pre-sales questions only
(More Details...)

Posted - 06/22/2019 :  02:01:14  
Oops sorry - didn't realize
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