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 Unauthorized orders disappearing
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Advanced Member

United Kingdom
336 Posts

Posted - 07/12/2019 :  01:42:07  
Hi, this is a strange one so I thought I'd post to see if anyone else has seen similar. When I log on to the dashboard, I see an unauthorized order along with some completed ones, in the recent orders section of dashboard. After clicking around the orders a bit, the unauthorized one has disappeared and I can't find it even by searching in 'orders admin'. The first time this happened I thought I must have imagined it, but this time I'm sure! Any ideas what the reason could be? ECT PHP 7.0.1

Edited by - EllenD on 07/12/2019 01:45:25


38048 Posts

Posted - 07/12/2019 :  04:12:57  
Hi Ellen
Orders are set by default to auto-delete after a certain amount of time if they are unauthorized. Did you check what you have for this in the admin main settings page?


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Advanced Member

United Kingdom
336 Posts

Posted - 07/15/2019 :  08:34:12  
Thanks Vince, I did have the option set to delete after 4 days so I've increased it. Guess it must have been a coincidence that I looked around 4 days after, and it got deleted at that time. Thanks for your help!
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