Why does "Notifications cannot be sent..." appear?

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John Nolan Advanced Member Canada 406 Posts	Posted - 07/21/2019 : 14:38:42 Our theatre doesn't run shows in the summer, so I don't know when this notice started to appear. But, when doing some test purchases I get this notice upon completion: "Notifications cannot be sent as the account has not been created, is not active or has an invalid password." What's causing this, and how can I prevent it? I haven't required accounts for purchases, and, in fact, I don't have any active customer accounts. https://www.ragandbone.ca/boxoffice/products.php Thanks.
Vince Administrator 42473 Posts	Posted - 07/21/2019 : 15:28:37 Hi John Have you set up the iPhone App to send you notifications of sales? If so, you need to set up an ECT Account as here... https://www.ecommercetemplates.com/help/ect-account-help.asp Once you have done so, enter the email / password on your admin main settings page. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
John Nolan Advanced Member Canada 406 Posts	Posted - 07/21/2019 : 15:40:32 I have set up the App...it seemed to be successful, and I have set up the account. I just tried to set up a new one in case it hadn't "taken", but I'm told I already have an account.
John Nolan Advanced Member Canada 406 Posts	Posted - 07/21/2019 : 17:10:33 If I remove the registration with the admin panel in my store, will the notification go away, or will I just make more mess?
Vince Administrator 42473 Posts	Posted - 07/22/2019 : 00:48:40 Hi John Yes, the notification would go away but have you entered the email and password that you used when you set up the account in the admin main settings page, in the Ecommerce Templates Account section? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
John Nolan Advanced Member Canada 406 Posts	Posted - 07/22/2019 : 02:20:48 Yes, I did enter it there.
Vince Administrator 42473 Posts	Posted - 07/22/2019 : 02:33:35 Hi John Can you send me the site FTP login details to my email (vince AT ecommercetemplates DOT com) then and I'll see what is up. Can you also include the Ecommerce Templates Account login details. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
John Nolan Advanced Member Canada 406 Posts	Posted - 07/22/2019 : 03:42:29 Thanks Vince. Done. Edited by - John Nolan on 07/22/2019 03:42:46
Vince Administrator 42473 Posts	Posted - 07/22/2019 : 04:14:55 Hi John It seems that the password that was used to create the ECT Account wasn't the password you sent me. I recreated the account (it's already been activated) and now things should work properly. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
John Nolan Advanced Member Canada 406 Posts	Posted - 07/22/2019 : 04:27:38 Ah, PEBKAC! Thanks Vince! So, the notification meant exactly what it said.
Vince Administrator 42473 Posts	Posted - 07/22/2019 : 04:31:12 quote: So, the notification meant exactly what it said. Pretty much, John, I guess. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
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