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 my account is wrong - can not update
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isntworkdull
Ecommerce Template Expert

United Kingdom
879 Posts

Posted - 08/14/2019 :  13:20:03  
Hi Guys

I bought 12 months sub on 1/5/19... but just went to update to 7.05 and it says "I'm sorry, we couldn't find any Ecommerce products matching your email address."

Could you fix this for me please as need to update tonight...

my email address is the one in profile.

thanks
James

p.s my profile does say: Support Period: 261 day(s)...
but clearly there is an error here

Edited by - isntworkdull on 08/14/2019 14:20:56

Vince
Administrator

42430 Posts

Posted - 08/14/2019 :  15:13:37  
Hi James
It looks like you had different emails for the original template purchase and for the updaters but I've fixed that now and you should be able to download.

Vince

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isntworkdull
Ecommerce Template Expert

United Kingdom
879 Posts

Posted - 08/14/2019 :  15:14:44  
can confirm its sorted... thanks
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