Can't add to cart

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daringdiva Advanced Member 134 Posts Pre-sales questions only (More Details...)	Posted - 08/19/2019 : 13:59:18 I am getting an error message "Cart contents:undefined item(s)" when trying to add items using the left navigation menu. I also notice that the left navigation menu is the only part of the site that is coming up "not secure". If I add click on an option and the top navigation which comes up as secured and get to a product, I am able to add it to cart with no problem, what may be causing this error?
1818charlie ECT Moderator United Kingdom 1180 Posts	Posted - 08/19/2019 : 14:08:54 If there is an absolute link to http: instead of https: in the left navigation or possibly the same in referencing any image in the left navigation. That's where I'd be looking. Steve Manchester, UK. Edited by - 1818charlie on 08/19/2019 14:09:58
daringdiva Advanced Member 134 Posts Pre-sales questions only (More Details...)	Posted - 08/19/2019 : 14:14:31 Neither the top or left navigation has http: or https:, it just defaults to "mysite.com"
dbdave ECT Moderator USA 10277 Posts	Posted - 08/19/2019 : 14:39:24 Hi, your support period shows 2015, so I expect you will need to update that. If you are working off a version of that cart that old, you should update the site too. There has been quite a number of important fixes, not to mention the great features that have been added. As Steve mentions, it may be a "path" issue, so check to be sure you have not changed something recently.
Sinbad ECT Moderator USA 65936 Posts	Posted - 08/19/2019 : 14:52:22 Updating the site would provide security enhancements as well as additional functionality such as abandon cart emails to customers . Check that the pages have the correct base url defined as in the seo friendly url instructions for use with SSL https://www.ecommercetemplates.com/seo/search-engine-friendly-urls-php.asp and your admin store url is also set as https quote: If your site has an SSL certificate installed that would need to be ... Winners never quit, quitters never win CSS and Responsive Designs User Manual for Ecommerce Templates
daringdiva Advanced Member 134 Posts Pre-sales questions only (More Details...)	Posted - 08/19/2019 : 14:52:23 I had you guys to upgrade me to a premium responsive design a few months ago, so I have version 7.04. How do I update the support period? I usually don't have any issues so haven't been on the forum in a few years.
Vince Administrator 42470 Posts	Posted - 08/19/2019 : 15:09:39 Hi Daringdiva You can update the support by purchasing updaters on this page here... https://www.ecommercetemplates.com/upgrades.asp Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
daringdiva Advanced Member 134 Posts Pre-sales questions only (More Details...)	Posted - 08/19/2019 : 15:28:40 I am purchasing the updater now, does the price include you guys installing it for me?
Sinbad ECT Moderator USA 65936 Posts	Posted - 08/19/2019 : 16:06:54 The price is for the software, services can be added by selecting Apply updater service from the options. Winners never quit, quitters never win CSS and Responsive Designs User Manual for Ecommerce Templates
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