account is inactive

Author	« Topic »
jviney Advanced Member USA 258 Posts Pre-sales questions only (More Details...)	Posted - 08/21/2019 : 07:19:21 I have been testing our site since the beginning and all of a sudden, when I create a credit card transaction, it says: "The merchant login ID or password is invalid or the account is inactive". Why?
dbdave ECT Moderator USA 10271 Posts	Posted - 08/21/2019 : 08:06:10 Hi, what payment provider do you have setup?
jviney Advanced Member USA 258 Posts Pre-sales questions only (More Details...)	Posted - 08/21/2019 : 08:12:45 Authorize.net
Vince Administrator 42460 Posts	Posted - 08/21/2019 : 08:19:55 Hi Jviney Did you switch from test to live mode maybe? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
jviney Advanced Member USA 258 Posts Pre-sales questions only (More Details...)	Posted - 08/21/2019 : 08:32:10 Yes, it has been active for years!
Vince Administrator 42460 Posts	Posted - 08/21/2019 : 09:30:06 Wow, well something has changed it seems. Did you update, or make any changes? Have you checked what is set in the admin payment providers page with Authorize.net to see if maybe they have a problem with the account? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
jviney Advanced Member USA 258 Posts Pre-sales questions only (More Details...)	Posted - 08/21/2019 : 09:41:42 It hasn't worked since the last update I did.
Vince Administrator 42460 Posts	Posted - 08/21/2019 : 10:18:44 Can you send me the site FTP login details to my email then and I'll take a look. (vince AT ecommercetemplates DOT com) Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
jviney Advanced Member USA 258 Posts Pre-sales questions only (More Details...)	Posted - 08/21/2019 : 10:35:13 I went to Authorize.net and got a new login and transaction key. All is working now. Thanks for the help.
Vince Administrator 42460 Posts	Posted - 08/21/2019 : 12:42:05 Thanks for letting us know and I'm glad it's all working now! Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
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