tried to update the whole site crashed

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ian george Advanced Member United Kingdom 317 Posts	Posted - 10/21/2019 : 14:55:32 Hi Tried to update to new version site crashed got this message Microsoft JET Database Engine error '80004005' Could not find file '<snip>'. /vsadmin/inc/languagefile.asp, line 14 need help fast
Vince Administrator 42466 Posts	Posted - 10/21/2019 : 14:59:54 Hi Ian I've edited your post as you probably don't want to disclose your website locations, but is it possible that somehow in the update you deleted the file? Have you got a backup copy if so? Or does your host? Or did you maybe upload an edited copy of the vsadmin/db_conn_open.asp file with a different db location? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
ian george Advanced Member United Kingdom 317 Posts	Posted - 10/21/2019 : 15:03:32 Hello Vince I am not very computer Literate I just follow instructions last time this happened andy looked at it for me
Vince Administrator 42466 Posts	Posted - 10/21/2019 : 15:04:04 Hi Ian I think we posted at the same time and you may have missed mine. You really don't want to keep posting the location of your db, just to be on the safe side. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
ian george Advanced Member United Kingdom 317 Posts	Posted - 10/21/2019 : 15:11:32 where and how do I sort this ian
ian george Advanced Member United Kingdom 317 Posts	Posted - 10/21/2019 : 15:13:20 my details are plastered over the internet when you try to get my website
Sinbad ECT Moderator USA 65936 Posts	Posted - 10/21/2019 : 15:16:53 Hi Ian, if you took a backup prior to updating can you try restoring 1 file vsadmin/db_conn_open.asp Winners never quit, quitters never win CSS and Responsive Designs User Manual for Ecommerce Templates
ian george Advanced Member United Kingdom 317 Posts	Posted - 10/21/2019 : 15:19:30 Hi have reloaded the whole vsadmin file from my back up andy renamed my database the last time and redirected it would that be the reason ian
ian george Advanced Member United Kingdom 317 Posts	Posted - 10/21/2019 : 15:42:59 hello I would not have tried the update if I had not thad the email saying the website was at risk with the latest security alert ian
Vince Administrator 42466 Posts	Posted - 10/21/2019 : 16:16:31 Hi Ian quote: Or did you maybe upload an edited copy of the vsadmin/db_conn_open.asp file with a different db location? I think what probably happened is that you have a different local copy of the db_conn_open.asp file which has the database location in it, and you uploaded that when you updated. I see you are up again after the backup but if you like, send the site FTP login details to vince AT ecommercetemplates DOT com and I'll do the update for you. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
ian george Advanced Member United Kingdom 317 Posts	Posted - 10/21/2019 : 17:10:25 hi have sent that
ian george Advanced Member United Kingdom 317 Posts	Posted - 10/22/2019 : 00:25:12 Hi the site is up as I asked the server people to reload from before I tried the update but my software is not working I need help
Vince Administrator 42466 Posts	Posted - 10/22/2019 : 00:52:26 Hi Ian Sorry about the problems you had but it's all working now. A value in the database that should have been there but wasn't, but I've modified the updatestore script to add it in case anyone else has the same problem in the future. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
ian george Advanced Member United Kingdom 317 Posts	Posted - 10/22/2019 : 00:56:33 Hi Vince thank you is there anything I need to do ian
Vince Administrator 42466 Posts	Posted - 10/22/2019 : 00:58:16 No, that should all be good now, Ian. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
ian george Advanced Member United Kingdom 317 Posts	Posted - 10/22/2019 : 00:58:53 hi vince in the postal zones there is no canary islands can that be added ian
Vince Administrator 42466 Posts	Posted - 10/22/2019 : 01:20:45 Hi Ian The country for the Canary Islands would be Spain and I guess they use for instance, Tenerife - Spain as the postal address. Is there a reason you need it separately? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
ian george Advanced Member United Kingdom 317 Posts	Posted - 10/22/2019 : 01:50:35 yes the postage to the islands is nearly 2 times more for spain to Tenerife ebay and others will not post there due to the added cost and time ian
Vince Administrator 42466 Posts	Posted - 10/22/2019 : 02:46:49 Hi Ian How about then going to the Admin Countries page and click on "Modify" for a couple of the countries that you don't have enabled and change the country name and postal zone for your needs. Would that work for you? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
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