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 WordPress for Ecommerce Templates
 HELP store is down "cart contents undefined"
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lostbuckaroo
Advanced Member

113 Posts

Pre-sales questions only
(More Details...)

Posted - 11/07/2019 :  12:27:14  
The web site seem to be having problems when trying to add items to the cart. The soft cart comes up with "cart contents undefined " after trying to add an item to the cart.. please advise...

Vince
Administrator

38295 Posts

Posted - 11/07/2019 :  12:40:06  
Have you done anything to forward from the www. to the non www. form of the site URL? The site in your profile is www. but I end up on the non-www but all the product links are to www. This swapping from one to the other will cause problems. Choose one (preferable with www.) and make sure it is set in the ECT admin for both the store URL and store URL SSL, and in the wordpress admin, and whatever you are using to forward is set to the same.

Vince

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lostbuckaroo
Advanced Member

113 Posts

Pre-sales questions only
(More Details...)

Posted - 11/07/2019 :  12:48:28  
I have things configured as follows

In Wordpress General Settings:

Wordpress address: (url): https://lostbuckaroo.com

Site address: (url) https://lostbuckaroo.com

In ecommerce templates main settings:

Store URL: http://lostbuckaroo.com/

HTTPS Store URL: https://lostbuckaroo.com/

Vince
Administrator

38295 Posts

Posted - 11/07/2019 :  13:16:17  
If you got to...
http://www.lostbuckaroo.com/
...you end up on...
https://lostbuckaroo.com/

Vince

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lostbuckaroo
Advanced Member

113 Posts

Pre-sales questions only
(More Details...)

Posted - 11/07/2019 :  13:20:07  
Ok the last order i received was on 11/3.. store had been working fine.. haven't gotten and order since.. and got a call from a customer explaining that she was unable to add items to the shopping cart.

I haven't changed a thing. .

I understand you are being forwarded to https:// from http://www. where do I go to fix this?

Vince
Administrator

38295 Posts

Posted - 11/07/2019 :  13:38:07  
If you look in your vsadmin/includes.php file for anything that has "lostbuckaroo" and see if there is anything there.

If I'm on the page here for instance...
https://lostbuckaroo.com/categories.php?cat=42
Any of the links in the product menu will take me to "www.lost...."

Vince

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lostbuckaroo
Advanced Member

113 Posts

Pre-sales questions only
(More Details...)

Posted - 11/07/2019 :  13:53:08  
Thank you I think I got it figured out.. I set everything to http://www. in both the wordpress settings/general and the ECT admin/main settings.

I have seperate question about the cart will start a new post

Vince
Administrator

38295 Posts

Posted - 11/07/2019 :  15:08:30  
quote:
Thank you I think I got it figured out.. I set everything to http://www.
If you are forcing HTTPS then set everything to...
https://www.

Vince

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lostbuckaroo
Advanced Member

113 Posts

Pre-sales questions only
(More Details...)

Posted - 11/07/2019 :  15:13:13  
Ok will do thank you
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