Fogot Password URL

Author	« Topic »
KevinRobson Advanced Member USA 264 Posts Pre-sales questions only (More Details...)	Posted - 01/10/2020 : 11:17:54 When a customer uses the "Forgot Password" link they receive an email with a link. This is the link I received, http://www.floridaboyscaladiums.com/clientlogin.asp?rst=Kevin@Robson.net&rsk=6d5a0bfb83ef6106760e0b8645018343 Browsing this URL takes me to the home page, not a password reset page. What is the proper URL and where do I change it? Thank you, Kevin@Robson.net
insight ECT Moderator USA 4479 Posts	Posted - 01/10/2020 : 12:40:32 It doesn't need changing, it's the correct URL, but (guessing a bit, because I don't have a window into this) it's being rewritten back to index.asp by some rewrite rules that you have in place. Peter Professional ecommerce web hosting services Shared hosting Windows & Linux \| Dedicated servers \| Domains \| SSL Ecommerce Templates specialists since 2003 https://servelink.com
KevinRobson Advanced Member USA 264 Posts Pre-sales questions only (More Details...)	Posted - 01/16/2020 : 15:41:45 It's now going to the correct page, however that page returns this message: "Sorry. We could not find that password reset key in our system." I've tried several times, always with the same result.
Vince Administrator 43318 Posts	Posted - 01/17/2020 : 00:40:07 Hi Kevin Can you request another password reset, and then when the email arrives try it and assuming it still doesn't work send that email to me at vince AT ecommercetemplates DOT com along with the site FTP login, and I'll have a look into this. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
KevinRobson Advanced Member USA 264 Posts Pre-sales questions only (More Details...)	Posted - 01/17/2020 : 06:01:57 Done!
Vince Administrator 43318 Posts	Posted - 01/17/2020 : 08:59:14 Hi Kevin I think I see what the problem is. I got the email with the password reset link and it looks ok. But then when I click on the link or enter it in the browser address bar, the email and password are duplicated. That is I get something like... clientlogin.asp?rst=you@email.net&rsk=12345abcde&you@email.net&rsk=12345abcde Because the parameters are now "doubled up" the os passes them to the cart as for instance... rst=you@email.net,you@email.net rsk=12345abcde,12345abcde ...and this is why they are failing. I think that somehow your URL rewriting is still going wrong slightly in that you are causing the URL Query String to be repeated. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
KevinRobson Advanced Member USA 264 Posts Pre-sales questions only (More Details...)	Posted - 01/18/2020 : 06:06:08 Found the problem in the web.config file. Thank you for pointing me in the right direction.
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