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Paradise
Ecommerce Template Guru

USA
1602 Posts

Pre-sales questions only
(More Details...)

Posted - 03/12/2020 :  16:28:44  
I did the test and I do lose the cart contents when I remove the www. from the URL.

What do I need to add to the web.config file to fix this issue?

Mark

Mark
Responsive Design Deals Ecomm Plus - ASP 6.8
www.paradiseclothingco.com

insight
ECT Moderator

USA
4476 Posts

Posted - 03/12/2020 :  19:10:42  
Nothing, ask your host to do it, they can make a tidier job of it by doing the redirect further up the food chain

Peter


Professional ecommerce web hosting services
Shared hosting Windows & Linux | Dedicated servers | Domains | SSL
Ecommerce Templates specialists since 2003
https://servelink.com

Vince
Administrator

42470 Posts

Posted - 03/13/2020 :  01:06:13  
Hi Mark
If you do wish to do this yourself however, add these rules to your web.config file changing yourstoreurl.com for your actual store URL of course...
<configuration>
<system.webServer>
<rewrite>
<rules>
<rule name="CanonicalHostNameRule1" enabled="true">
<match url="(.*)" />
<conditions>
<add input="{HTTP_HOST}" pattern="^www\.yourstoreurl\.com$" negate="true" />
</conditions>
<action type="Redirect" url="https://www.yourstoreurl.com/{R:1}" redirectType="Permanent" />
</rule>
<rule name="Force HTTPS" stopProcessing="true">
<match url="(.*)" />
<conditions logicalGrouping="MatchAll">
<add input="{HTTPS}" pattern="off" ignoreCase="true" />
</conditions>
<action type="Redirect" url="https://www.yourstoreurl.com/{R:1}" redirectType="Permanent" appendQueryString="true" />
</rule>
</rules>
</rewrite>
</system.webServer>
</configuration>


Take a backup of your web.config before doing this as any errors adding these entries can make your site inaccessible.

Vince

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Joe-Mama
Starting Member

3 Posts

Pre-sales questions only
(More Details...)

Posted - 03/14/2022 :  13:39:29  
I'm having a similar issue. What would be the PHP fix to the ASP solution that Vince posted?
-Joe

Vince
Administrator

42470 Posts

Posted - 03/15/2022 :  03:42:00  
Hi Joe
This will force both HTTPS and www. if you add it to your .htaccess file...

RewriteCond %{HTTPS} off [OR]
RewriteCond %{HTTP_HOST} ^yourstore\.com [NC]
RewriteRule (.*) https://www.yourstore.com/$1 [L,R=301]

If you don't want to force HTTPS then it would be like this...

RewriteCond %{HTTP_HOST} ^yourstore\.com [NC]
RewriteRule (.*) http://www.yourstore.com/$1 [L,R=301]

Vince

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