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KevinRobson
New Member

USA
71 Posts

Posted - 04/27/2020 :  08:30:56  
https://PetticoatParlor.com is using PayPal.com as their payment provider. Orders are recorded and payments are received as they should be. However when PayPal redirects back to PetticoatParlor.com thanks.asp displays two messages.

First: We are just waiting for confirmation of the status of your payment. Please be patient for just a few moments.

Then: There was a timeout waiting for confirmation from the payment server. Please contact our customer service email for details about the status of your order.

I've run https://petticoatparlor.com/vsadmin/ppconfirm.asp?ppdebug=true and it returns:

Testing URL: https://ipnpb.paypal.com/cgi-bin/webscr
Result : INVALID
This is a good/correct result as it shows that communication with the PayPal server was successful and the transaction was of course rejected as invalid.

dbdave
ECT Moderator

USA
8594 Posts

Posted - 04/27/2020 :  09:30:05  
Just today, we are getting Paypal orders with noipn returned.
This is going to be a Paypal issue and usually goes back to normal after a while.

So if this is just here in the last few hours, then that's likely the culprit.

David

KevinRobson
New Member

USA
71 Posts

Posted - 04/27/2020 :  09:35:58  
This has been an issue for a long time, since this site started.

Apparently it errors before sending the order confirmation because the order notification emails are not received. PayPal sends an email, so they've just gone with that.

Her shopping cart traffic has gone way up lately, and with it the number of people who question the error and if their orders were received.

Hoping to fix it once and for all. If it's a PayPal setting, any ideas where to look would be great.

1234
Ecommerce Template Expert

USA
823 Posts

Posted - 04/27/2020 :  14:03:29  
I just received an order via PayPal that showed as "Unauthorized" (with no IPN). Then I received a "Notification of Payment Received" email from PayPal for the order. Checking the order in PayPal, it appears the customer had modified their cart. The sale showed up as "unauthorized" for a total of $60.74 in my admin. However in PayPal the order shows as "authorized" but the amount is $44.44.

Luckily I was able to catch the error. However this could have been costly if it were a much larger order/amount.

Hopefully the problem will fix itself as dbdave suggests. If not, I may need some advice on this one.

dbdave
ECT Moderator

USA
8594 Posts

Posted - 04/27/2020 :  14:23:41  
While the order is in Unauthorized, the customer can make changes.
So, in the time that paypal does not respond, bad things can happen.

It's definitely a paypal issue today, but it sounds like KevinRobson, needs to go back through the setup to get the callback working. Of course it's broken right now, so that's a problem too.

David

Edited by - dbdave on 04/27/2020 14:23:56

KevinRobson
New Member

USA
71 Posts

Posted - 07/04/2020 :  07:17:36  
We're giving up on PayPal, now trying to use SquareUp. Now getting this error on check out:
Error, invalid response from https://connect.squareup.com/v2/payments (404)

This is a screen shot of our SquareUp settings:
https://petticoatparlor.com/SquareUp_Settings.jpg

Vince
Administrator

39042 Posts

Posted - 07/04/2020 :  08:56:58  
Hi Kevin
Have you been through the integration instructions here?
https://www.ecommercetemplates.com/help/ecommplus/squareup.asp

Vince

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KevinRobson
New Member

USA
71 Posts

Posted - 07/04/2020 :  13:17:53  
Yes, following those directions is how we got the ID and token.
https://petticoatparlor.com/SquareUp_Settings.jpg

Vince
Administrator

39042 Posts

Posted - 07/06/2020 :  03:55:47  
Hi Kevin
I see you have SquareUp turned off at the moment so do you want to send me the FTP login to my email (vince AT ecommercetemplates DOT com) then I can turn it on briefly to test and hopefully see what is up.

Vince

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Vince
Administrator

39042 Posts

Posted - 07/09/2020 :  04:08:13  
Hi Kevin
Looking through the site logs it looks like there is no attempt at all to access the vsadmin/ppconfirm.asp script. This could be that your host has blocked paypal from accessing the site but it's more likely that Instant Payment Notifications simply aren't turned on. Can you double check? There are more details at the top of the page here...
https://www.ecommercetemplates.com/help/ecommplus/paypal.asp

Vince

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KevinRobson
New Member

USA
71 Posts

Posted - 07/09/2020 :  13:48:36  
That did it.
Thank you!
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