Shipping calculator not populating correctly

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trendyhounds Advanced Member 245 Posts Pre-sales questions only (More Details...)	Posted - 05/12/2020 : 10:19:35 Whenever I click on the "calculate" button for the shipping in the "Edit Order Details" page, the popup box comes up with the correct customers zip code, but the "state" keeps defaulting to first state listed & not the customers state. I just updated to version 7.2.2 yesterday. Any suggestions or ideas as to what is causing this? Kathleen
Vince Administrator 42488 Posts	Posted - 05/12/2020 : 15:27:34 Hi Kathleen I can't recreate this here so can you let me know which shipping services you are using and also, is this a US store with a US address? Finally, if using weight / price based shipping are you splitting the shipping zones by state? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
trendyhounds Advanced Member 245 Posts Pre-sales questions only (More Details...)	Posted - 05/12/2020 : 16:28:09 I'm in the US, my customer is in the US, & I use Price Based Shipping. It's been working fine until I did the update yesterday. For some reason, it populates the customers zip code but not the customer's state. The state is defaulting to the first state in the drop down list.
trendyhounds Advanced Member 245 Posts Pre-sales questions only (More Details...)	Posted - 05/12/2020 : 16:31:28 Is there anything in particular that may be causing it that I can check on my end?
trendyhounds Advanced Member 245 Posts Pre-sales questions only (More Details...)	Posted - 05/12/2020 : 22:21:51 I just noticed in some of the customers addresses the name of the state is populating as the full spelling and not the abbreviations. Could this be causing the problem?
Vince Administrator 42488 Posts	Posted - 05/13/2020 : 03:58:26 Hi Kathleen I got the problem and it was to do with state abbreviations not being accounted for. The fix is in the v7.2 updater in the file... vsadmin/shipservice.php Thanks for your help in sorting this out! Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
trendyhounds Advanced Member 245 Posts Pre-sales questions only (More Details...)	Posted - 05/13/2020 : 09:06:31 So, what do I need to do to correct it?
Vince Administrator 42488 Posts	Posted - 05/13/2020 : 09:49:36 Hi Kathleen Sorry that wasn't clear but just get a new copy of the updater and copy the file... vsadmin/shipservice.php ...to your site and that should sort this out. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
trendyhounds Advanced Member 245 Posts Pre-sales questions only (More Details...)	Posted - 05/13/2020 : 09:56:34 Ok, thank you so much for your help.
trendyhounds Advanced Member 245 Posts Pre-sales questions only (More Details...)	Posted - 05/13/2020 : 10:47:55 I think that fixed it. Thank you again for your help.
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