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 HELP! Can't add to cart.
Author « Topic »  

kelleymoore
Ecommerce Template Expert

USA
986 Posts

Posted - 05/27/2020 :  08:01:05  
Something went wrong with our site and we can't add products to the cart. The button just isn't working and I don't know why.

Please help!

Kelley

Ecommerce PlusASP v7.2.2

Edited by - kelleymoore on 05/27/2020 08:09:37

dbdave
ECT Moderator

USA
10282 Posts

Posted - 05/27/2020 :  08:23:36  
Hi, did you recently update the store?
The most likely culprit is the ectcart.js file is not current, or not linked to your pages.

https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=107040

You can check by viewing source of the page, and search for ectcart.js to make sure it's there, and if so, check the path to be sure it's linked properly.
If you want to post a link to the site, someone here can take a look.

Thanks,
David

kelleymoore
Ecommerce Template Expert

USA
986 Posts

Posted - 05/27/2020 :  08:33:39  
Hi Dave,

That was it! Thank you so very much!!!

Kelley

Vince
Administrator

42472 Posts

Posted - 05/27/2020 :  08:33:54  
I recently advised Kelley to change the order of the css files and it sounds like the reference to the Javascript file ectcart.js was removed or changed while doing that.

Vince

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kelleymoore
Ecommerce Template Expert

USA
986 Posts

Posted - 05/27/2020 :  08:44:29  
Hi Vince,

Yes, that's exactly what happened. I fixed it and now everything is working properly. Whew!

Kelley
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