cannot access vsadmin after update

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cannot access vsadmin after update

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frameitsam
Advanced Member

USA
124 Posts

Posted - 07/28/2020 : 13:13:19

Hi,

I have just updated my site to the stable ver 7.1.10_ and I am not able to access /vsadmin folder. All I get is a blank white screen. I have already tried disabling all the plugins and trying without success. Any suggestions?

Scott McLaughlin
President
Heartland Hosting, LLC

dbdave
ECT Moderator

USA
8684 Posts

Posted - 07/28/2020 : 13:17:48

Hi, this post should be in the PHP support forum as it may not get seen here in the developers section. https://www.ecommercetemplates.com/support/forum.asp?FORUM_ID=4

I think at this point you should check the site logs to see what the error is.
You should see something there.
If you updated from an older version, it's likely you need to update your database connection.

https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=107737

What version did you update from?
What version of PHP is running on the server?

Thanks,
David

Edited by - dbdave on 07/28/2020 13:22:53

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