Please help me; I'm baffled.

I created a user profile for the USPS, BUT;

I ship a coffee mug which weighs 1 lb. boxed to zip code 19012 and it costs me $7.50. I then ship a coffee mug which weighs 1 lb. boxed to zip code 02474 and that one costs me $8.00. Both mugs go via USPS First Class mail. Both are good prices.

My web site shipping methods are:
USPS Method: First Class Commercial
First Class Mail
Retail Ground

My web site (memories4sale.com) sells a similar mug and the shipping costs to zip code 19012 or 02474 it says "There are no methods available for your shipping destination." If I use zip code 97212 I get "Authorization failure. Perhaps username and/or password is incorrect."

Am I missing something?

Brian Elefant

Hi, the weight limit for first class mail is actually 13oz, officially.

Rate chart here - https://pe.usps.com/text/dmm300/Notice123.htm#_c037

https://www.usps.com/ship/first-class-mail.htm

However, commercial users can actually ship first class mail up to 16 ounces.

So the USPS API (That serves rates to your site) will not give you a rate, or allow that service over 13oz.

Thanks,
David

:::EDIT::: Actually, first class commercial should probably quote a rate up to 16 ounces. If it's the same website for all of your examples, I would check the weight of the items in the admin and see what that is, and see if you are using the initialpackweight setting in your includes.

quote:

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Set the initial box weight. (Minimum version 6.0.3)

If you want to set the initial weight of your shipping box / packaging, set the following

$initialpackweight=2.5;

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I tried adding UPS, but that made the shipping charges higher than USPS.
Now, I'm getting the following:
Authorization failure. Perhaps username and/or password is incorrect.

I set up the registration correctly and loggin in properly The username is listed on the main settings page. The system works good for Ebay; why not here?

Brian Elefant

As a test, turn on priority mail on your site and see if you get rates, then you know it's the weight issue.
If you are not getting rates, then check the USPS setup - https://www.ecommercetemplates.com/help/usps.asp

particularly this

quote:

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IMPORTANT NOTE:

After you apply to the USPS, you will receive an email from them with your username. In this email will be a couple of lines about how to switch your profile to allow you access to the production server. Until you follow this step you will receive an error in checkout about not being authorized on the server. Remember to mention to USPS that the set up is "pre-tested" and you are using Ecommerce Templates.

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Thanks,
David

I do NOT understand this system. I have selected:
USPS
First Class Mail
Priority Mail
Retail Ground

UPSFirst
Class Mail
Priority Mail

I run a test with a 1 lb. mug and get:
Authorization failure. Perhaps username and/or password is incorrect.

which I know is set up correctly because it allowed me into the admin section.

what do other customers use whne they have multiple weight products for sale?

Brian Elefant

= = = = = = I FINALLY FIGURED IT OUT = = = = = =

Brian Elefant