How do I do a Password Reset for Admin, for ASP files.
I can not log in, Hosting company server crashed.

Also, which is the file that holds either Admin Password, or, account passwords?

Any help appreciated

Hi Gerhard

Visit this page https://www.ecommercetemplates.com/help/troubleshooting.asp#asp & scroll down slightly to the heading I've forgotten / lost my admin password - how can I retrieve it?, and you will see the blue hyperlink text reset password file. Click the link which will download the file & follow the instructions.

That should let you back into your store admin area.

Thanks, 1818charlie,

But it does not work.

It takes me back to
https://www.renix-electronics.com/vsadmin/login.asp
500 - Internal server error.
This implies some missing file on the server, I think.

Any help appreciated

Hi Gerhard

I am able to see your login page from that link. Also, once you are successfully logged in do not forget to remove the password.asp file. The password.asp file is definitely on your server, I have just checked!



Steve

Steve,

Yes, but I should have explained better:
I can fill in any info ion the login page, and on submit, the site goes to
https://www.renix-electronics.com/vsadmin/login.asp

I can run the password.asp, but if I input a new PW, the sites stays on
../password.asp, but reports a 500 - Internal server error.

I'll try some other backups as well, but this is as far as I get.

Hi, the "500 - Internal server error" is a generic error shown in the browser as hackers will sometimes use error data to try to hack your site.
You should check the server logs to get the real error, or ask your host.
Once you have the actual error, it should be easy to fix.

Thanks,
David

David,

Is there a way that I can get the server logs, some web wizard code or config.xxx file?

Regards

Hi, the server logs are typically found in your hosting control panel.
You may be able to view them directly, or you may need to download it/them and view locally.

Assuming you are running a windows server with IIS, it's usually possible to see the error in the browser by setting up a web.config file.
However, the syntax may be different for older versions of IIS.

There are plenty of examples out there, but you can open notepad on your computer and try this....



save it as web.txt and upload to the server via FTP, them rename the txt extension to config, so it's web.config.
If you already have a web.config on the server, then rename it temporarily to web.config.working or something, then put it back after you get your detailed error.

Thanks,
David

David,

Thanks, but I still get the
HTTP 500 Internal Server Error
Just ion a different style..

So at this time, I am officially hosed.
Hosting company said they enabled the site for detailed error...

So now I get the login page, but on submit, I get:

Microsoft Access Database Engine
error '80004005'
Operation must use an updateable query.
/vsadmin/login.asp, line 129
----------------------------------------

Change password:
https://renix-electronics.com/password.asp will show PW change, but Submit will show:
This error (HTTP 500 Internal Server Error) means that the website you are visiting had a server problem which prevented the webpage from displaying.

For more information about HTTP errors, see Help.

The rest of the cart seems to work, but I have not gone through every page.

I aske ECT if they could supply me with the latest files, (I did buy another update), and start from scratch.
Any other suggestions welcome

quote:

---

Microsoft Access Database Engine
error '80004005'
Operation must use an updateable query

---

I believe this indicates that the database does not have write permissions.
Can you check that, or ask your host to check/set it up?

Thanks,
David

Actually,

The DB does not seem to work at all.

Click on any of my products will give a simlar error, just with a different line number:
Microsoft Access Database Engine error '80004005'
Operation must use an updateable query.
/vsadmin/inc/incfunctions.asp, line 1868

So, nothing is really working.

Later I will try to go back to the 32bit DB string, and see if I get the same errors.

For now, the only other option may be to go back to the original purchase of
6.xxx? and see if I can get that to work.
Then update to the latest..
I do not know how much trouble that will get me...

Regards

Yes, as DBDave says this would be because the folder that the database is in needs write permissions and that would be true of this version or the full version.

Vince

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Vince,

Was the original DB a 32bit Access file?
Is the new Access DB a 64bit file?

Does it matter that I am using the original DB for ECT6.xx, but now with a 64bit connection string?

Host is looking into R/W of folder or DB file..

Regards

The database doesn't change, it's just the connection string that changes. The 64 bit connection string points to 64 bit Access drivers and that is the issue here, not the database which is just a file.

Vince

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All that helped, thanks!

It now it works, but I don't know why.
I didn't change a thing, other ask host to check on DB RD/WR setting.

I asked the hosting company if they changed something, so I wait to hear from them...…