We have a longtime customer who is all of a sudden getting charged for shipping even though he orders the minimum. I've scoured his account and I can't figure out what could be causing it. Any ideas? Should I just delete his account and create a new one?

Hi David
If creating a new account works then sure, try that. But is this because of a state or country mismatch? Could you check those for his address in his account?

Vince

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It's New York in the US. The odd thing is that, if I log into his account, it seems to work fine.