wrong stock messages sent

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mgdiaz Advanced Member Spain 153 Posts Pre-sales questions only (More Details...)	Posted - 01/10/2021 : 11:00:08 Hi, This is from one my clients using ecommerce templates: "I have one problem with the stock messages. Even though the Stock Management is set to "Don't use the stock management", clients are getting an email after they buy a product that the item was not in stock. So, I am getting a lot of emails of angry costumers claiming that if the product is not on stock, why did they pay for it? And the thing is, that the product is on stock. I have plenty. On top of my work, I have to take more work to answer this messages. And some of them are cancelling the orders. There is no place in the admin area that I have selected 0 stock" Me: I read somewhere in the forum, that it was good to switch on and off the stock management set. I did it today, so I don't know yet if that will work. Any light on this matter? Gaby Gaby Díaz Online Business + Instagram Marketing+ Online courses...That's my passion! www.gabydiaz.com Edited by - mgdiaz on 01/25/2021 06:59:25
Vince Administrator 42459 Posts	Posted - 01/12/2021 : 03:55:15 Hi Gaby Have you got a copy of the email they receive? That should help track down where the message is coming from. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
mgdiaz Advanced Member Spain 153 Posts Pre-sales questions only (More Details...)	Posted - 01/12/2021 : 10:43:19 Hi, The email is coming from the email that is set on the admin area. Where else is it going to come from? Gaby Gaby Díaz Online Business + Instagram Marketing+ Online courses...That's my passion! www.gabydiaz.com
Vince Administrator 42459 Posts	Posted - 01/12/2021 : 11:31:36 Hi Gaby I'm not really interested in the email address that the message is coming from, more the content of the email. If you could let me have a copy of that email it would help me to know what part of the code generated the email. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
mgdiaz Advanced Member Spain 153 Posts Pre-sales questions only (More Details...)	Posted - 01/15/2021 : 03:04:33 Hi, It seems that it is a message they received on screen when they buy an item. This is one of the everyday complains my customer receive: "... after completing the transaction, a screen appeared stating that the item is no longer available. My card was charged anyway. I tried to call after the purchase to verify if I will or will not be recieving the item with no success. If the item is in fact not available, I would like to request that my card be refunded. Thank you" Gaby Gaby Díaz Online Business + Instagram Marketing+ Online courses...That's my passion! www.gabydiaz.com
Vince Administrator 42459 Posts	Posted - 01/16/2021 : 00:53:45 Hi Gaby How about if you try a test transaction and when this screen appears saying the item is no longer available, take a screen shot and send that to me? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
mgdiaz Advanced Member Spain 153 Posts Pre-sales questions only (More Details...)	Posted - 01/16/2021 : 08:33:09 Ok, I sent it to you at info@ecommercetemplates.com Gaby Díaz Online Business + Instagram Marketing+ Online courses...That's my passion! www.gabydiaz.com Edited by - mgdiaz on 01/16/2021 08:37:42
Vince Administrator 42459 Posts	Posted - 01/16/2021 : 16:19:22 Hi Gaby I got your email and had a look at the site and it seems the message you get is the one as if you had access the product detail page for a product that did not exist. With more testing I find that it's only if the thanks page has a query string parameter of "session_id" that this happens. For instance, if I access the URL... thanks.php?session_id ...I get the problem but if I access the URL thanks.php?session_i ...then I don't. Could you have a look in the .htaccess file to see if there is anything that could cause this? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
mgdiaz Advanced Member Spain 153 Posts Pre-sales questions only (More Details...)	Posted - 01/18/2021 : 06:31:26 Hi Vince, I sent you an email asking for the service to fix this problem. I will be faster. Gaby Gaby Díaz Online Business + Instagram Marketing+ Online courses...That's my passion! www.gabydiaz.com
mgdiaz Advanced Member Spain 153 Posts Pre-sales questions only (More Details...)	Posted - 01/25/2021 : 06:58:46 Thanks Vince, At the end, with your help, it was easy to solve but difficult to identify. The solution was to switch off ModSecurity. In case someone else has this problem: This was creating problem with payment made using stripe, telling the client at the end, that there was no item on stock. It was a problem with the session ID. Thanks God is solved! That's is! Thanks a lot! Gaby Gaby Díaz Online Business + Instagram Marketing+ Online courses...That's my passion! www.gabydiaz.com Edited by - mgdiaz on 01/25/2021 07:00:44
Vince Administrator 42459 Posts	Posted - 01/25/2021 : 08:57:48 Hi Gaby I'm glad it's all working now and thanks for letting us know. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
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