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 Getting Started and Pre-Sales
 ADODB.Connection error '800a0e7a'
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Steve@envisionit.com.au
Advanced Member

Australia
248 Posts

Pre-sales questions only
(More Details...)

Posted - 02/07/2021 :  21:19:22  
Hi Team

We did some security updates on the website i.e. retiring old security protocols and accepting only TSL 1.0 and above. Now we are getting this message:
ADODB.Connection error '800a0e7a'

Provider cannot be found. It may not be properly installed.

/vsadmin/inc/languagefile.asp, line 13

Could this be because of the security upgrade or something else?
Regards

Steve Bungay
Envision IT Pty Ltd
Suite 4, Level 2, 255 Blackburn Road
MOUNT WAVERLEY VIC 3149
Tel: +61 3 9886 7240
Fax: + 61 3 9886 7377

Steve@envisionit.com.au
Advanced Member

Australia
248 Posts

Pre-sales questions only
(More Details...)

Posted - 02/07/2021 :  23:11:20  
The line 13 is:
set cnn=Server.CreateObject("ADODB.Connection")


Steve Bungay
Envision IT Pty Ltd
Suite 4, Level 2, 255 Blackburn Road
MOUNT WAVERLEY VIC 3149
Tel: +61 3 9886 7240
Fax: + 61 3 9886 7377

Vince
Administrator

40522 Posts

Posted - 02/08/2021 :  03:08:24  
I think you may have disabled your database connection. There are a few answers here that might help...
https://stackoverflow.com/questions/21719422/getting-error-800a0e7a-provider-cannot-be-found-it-may-not-be-properly-install

If you were disabling security protocols however, I would guess you are using SQL Server and may need to update the SQL Server Native Client as here...
https://community.progress.com/s/article/SQL-server-connection-issues-after-disabling-TLS-1-0

Vince

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Steve@envisionit.com.au
Advanced Member

Australia
248 Posts

Pre-sales questions only
(More Details...)

Posted - 02/08/2021 :  15:56:52  
Thanks Vince. We investigated and found that the database service had stopped. We restarted and it is working.

As we have made many security changes, we thought they might have caused it as they did to some other applications.

On another note, by chance we have a MS SQL version of the cart?

Other than this, you may close the query.

Regards

Steve Bungay
Envision IT Pty Ltd
Suite 4, Level 2, 255 Blackburn Road
MOUNT WAVERLEY VIC 3149
Tel: +61 3 9886 7240
Fax: + 61 3 9886 7377

insight
ECT Moderator

USA
4361 Posts

Posted - 02/08/2021 :  16:46:00  
quote:
We did some security updates on the website i.e. retiring old security protocols and accepting only TSL 1.0 and above

I hope you mean TLS v1.2 and above. TLS v1.0/1.1 are way past their expiration date.

Peter


Professional ecommerce web hosting services
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Steve@envisionit.com.au
Advanced Member

Australia
248 Posts

Pre-sales questions only
(More Details...)

Posted - 02/08/2021 :  17:02:48  
Yes, sorry it is TLS 1.2 ( I misspelled TSL earlier).

Steve Bungay
Envision IT Pty Ltd
Suite 4, Level 2, 255 Blackburn Road
MOUNT WAVERLEY VIC 3149
Tel: +61 3 9886 7240
Fax: + 61 3 9886 7377
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