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 Moving ECT from old ISP to ECT hosted site
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Jrichlin
New Member

USA
60 Posts

Pre-sales questions only
(More Details...)

Posted - 04/03/2021 :  17:05:29  
Can I get my old site information out of ECT and move it all to a new hosted site by ECT?

insight
ECT Moderator

USA
4361 Posts

Posted - 04/03/2021 :  18:27:45  
Sure thing, once you've committed to a paid account we'd be pleased to arrange a free migration. To migrate the site we need a dump of the MySQL database and a zipped up copy of the prodimages directory. If you’re not comfortable with doing that then we’d be happy to do it for you if you can provide access to the host control panel.

Peter


Professional ecommerce web hosting services
Shared hosting Windows & Linux | Dedicated servers | Domains | SSL
Ecommerce Templates specialists since 2003
https://servelink.com

Jrichlin
New Member

USA
60 Posts

Pre-sales questions only
(More Details...)

Posted - 04/04/2021 :  07:44:08  
Can I start payment so we can move the data and get this going? After we configure the new site we can then change the DNS to point to the host.?.?.?

insight
ECT Moderator

USA
4361 Posts

Posted - 04/04/2021 :  10:38:54  
Of course, there's an upgrade link in the welcome email you were sent. Hit that, then send over the database and prodimages content and we'll get things ready for you. You'll still have a little work to do to add home page content etc., but you can leave the existing site up until you are ready.

Peter


Professional ecommerce web hosting services
Shared hosting Windows & Linux | Dedicated servers | Domains | SSL
Ecommerce Templates specialists since 2003
https://servelink.com

Jrichlin
New Member

USA
60 Posts

Pre-sales questions only
(More Details...)

Posted - 04/05/2021 :  07:32:04  
I have signed up (paid) and have the database and images grabbed from the old site, how do I send them to you?

insight
ECT Moderator

USA
4361 Posts

Posted - 04/05/2021 :  07:38:18  
Great. We opened a migration ticket for you yesterday, you can zip them both up and attach them there.

Peter


Professional ecommerce web hosting services
Shared hosting Windows & Linux | Dedicated servers | Domains | SSL
Ecommerce Templates specialists since 2003
https://servelink.com

Jrichlin
New Member

USA
60 Posts

Pre-sales questions only
(More Details...)

Posted - 04/05/2021 :  08:01:59  
I am new to this, how do I attach them? I don't see a place to link or drop?

insight
ECT Moderator

USA
4361 Posts

Posted - 04/05/2021 :  08:28:58  
Log in to our client area at https://servelink.com/clients (or click the link in the ticket email you received yesterday afternoon) and you'll see the migration ticket right there on the first page. Click on that to open it and then hit reply to add additional comments, attachments, etc. Support for the cart is generally done in the forum here, but there's no ability to attach files here so you need to use the secure support ticket system

Peter


Professional ecommerce web hosting services
Shared hosting Windows & Linux | Dedicated servers | Domains | SSL
Ecommerce Templates specialists since 2003
https://servelink.com
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