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 Setting up Mailchimp error
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Jrichlin
New Member

USA
60 Posts

Pre-sales questions only
(More Details...)

Posted - 04/24/2021 :  08:24:45  
I am trying to get the Mailchimp Integration setup. I have the API created and installed.
After entering "Create Mailchimp List" I get the error:

The following error occurred: User does not have access to the requested operation

Vince
Administrator

42428 Posts

Posted - 04/25/2021 :  09:48:39  
I had a search round the internet and I see this error occurring as MailChimp introduced a new pricing mode which limits the number of lists for free accounts. Could that be the case here?

Vince

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Jrichlin
New Member

USA
60 Posts

Pre-sales questions only
(More Details...)

Posted - 04/25/2021 :  10:03:46  
On their site they say 2000, I have much less than that.?.? OK

Vince
Administrator

42428 Posts

Posted - 04/28/2021 :  00:25:13  
But wouldn't that be users in a list rather than the number of lists?

Vince

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Jrichlin
New Member

USA
60 Posts

Pre-sales questions only
(More Details...)

Posted - 04/28/2021 :  10:59:49  
Ok, update

I see now that I have one contact in the Mailchimp contact list. so I am connecting. So I tried to include the 1200 addresses to the defined list. I see only one list "debra's garden", it has one member. When I try to add the rest of the email addresses I get:

The following error occurred: The resource submitted could not be validated. For field-specific details, see the 'errors' array.

Vince
Administrator

42428 Posts

Posted - 05/01/2021 :  08:38:14  
Can you please try again now as a fix has been applied which may help. If you still get the same problem though I think you will have to try first with less emails to see if the MailChimp account is over the limit.

Vince

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Jrichlin
New Member

USA
60 Posts

Pre-sales questions only
(More Details...)

Posted - 05/01/2021 :  10:43:01  
I have 63 members in the Debras Garden list.
On the mailchimp page there is a red box with "ecommerce Plus Database - 1216 members"

When I click create mailchimp list, I fill out the details of the list
Then press "Create Mailchimp List"

I get: The following error occurred: User does not have access to the requested operation

Vince
Administrator

42428 Posts

Posted - 05/02/2021 :  03:04:52  
Again when searching for this problem in Google I get references to MailChimp's pricing model...
https://stackoverflow.com/questions/56426392/mailchimp-api-3-0-status-403-user-does-not-have-access-to-the-requested-operat

Vince

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Jrichlin
New Member

USA
60 Posts

Pre-sales questions only
(More Details...)

Posted - 05/02/2021 :  08:16:21  
From the mailchimp pricing page:

Up to 2,000 contacts
1 audience included

The last time I tried I had only 63 members in the list

There is something else going on

Jeff

Vince
Administrator

42428 Posts

Posted - 05/02/2021 :  13:30:02  
Hi Jeff
As you are creating a MailChimp List it's more likely to do with the number of lists than the number of contacts in that list.

Vince

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Jrichlin
New Member

USA
60 Posts

Pre-sales questions only
(More Details...)

Posted - 05/02/2021 :  15:15:36  
I have only one created list.

Jrichlin
New Member

USA
60 Posts

Pre-sales questions only
(More Details...)

Posted - 05/02/2021 :  16:38:51  
Success

Turns out you can't have one CREATED list. Have no list and just connect with the entire list. WORKS

Thank you

Jeff
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