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 Store email not being delivered
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TequilaMockingbird
Ecommerce Template Expert

USA
529 Posts

Pre-sales questions only
(More Details...)

Posted - 07/11/2021 :  10:04:25  
I've discovered that email from my store when orders are submitted are not being delivered. I found some instructions on my host's Knowledgebase here: https://servelink.com/clients/index.php?rp=/knowledgebase/24/How-do-I-configure-my-ecommerce-template-PHP-store-e-mail.html But I want to be sure those instructions are up to date and compatible with the Wordpress store I've set up. In the admin area, there is already an option for using PHP Mailer - the default was Use PHP()mail function. Do I still need to download those files referred to in the Knowledgebase, and add the lines to the includes file?

Sinbad
ECT Moderator

USA
65936 Posts

Posted - 07/11/2021 :  10:12:50  
Hi the scripts for phpmailer were added to the updater a couple of years back, once you set the admin main settings to use phpmailer then additional input boxes will display on the admin main settings where you would input the credentials. No need to add to the includes.

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TequilaMockingbird
Ecommerce Template Expert

USA
529 Posts

Pre-sales questions only
(More Details...)

Posted - 07/11/2021 :  15:30:21  
Thanks - I suspected perhaps that Knowledgebase entry needed updating.
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