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 Home page worn't load properly on a Tablet
Author « Topic »  

ecart
Advanced Member

123 Posts

Posted - 07/20/2021 :  22:07:09  
Hello Vince,

Everything seems to be working fine on a desktop and laptop. However, on a Tablet, the home page keeps loading and reloading for several times, then the screen goes blank and none of the other pages on the site can be accessed from the home page. Before the update/changes, I didn't have this problem on a tablet.

If I enter an absolute address for any other page on the site, it goes there without a problem. I can navigate to other pages in the site, but if I click a link back to the home page, I have the same problem with the page reloading and then going blank.

Any thoughts on this?

Thanks,

Stan

ecart
Advanced Member

123 Posts

Posted - 07/20/2021 :  22:12:43  
Additional note:

I used the Astra Child theme, then switch to the Elementor theme and had the same results.

Vince
Administrator

42428 Posts

Posted - 07/21/2021 :  01:20:28  
Hi Stan
Could you try removing the login you have for the site and then try again as a test?

Vince

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ecart
Advanced Member

123 Posts

Posted - 07/21/2021 :  10:05:16  
Hi Vince,

I removed the login but the problem remains.

Stan

Vince
Administrator

42428 Posts

Posted - 07/21/2021 :  12:03:36  
Hi Stan
I tried here with an iPad Pro and don't seem to have a problem. (Although I have to say the site seems to be really, really slow in general, not just today.) But what tablet are you having a problem with?

Vince

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ecart
Advanced Member

123 Posts

Posted - 07/21/2021 :  21:42:53  
Hi Vince,

It's an iPad Air IOS 12...

I will see about access to some different models to see what happens.

Stan
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