Reset Email for Client Account Not Working

Author	« Topic »
kelleymoore Ecommerce Template Expert USA 986 Posts	Posted - 07/29/2021 : 08:37:40 Had a customer contact us to tell us that the reset email for her password wasn't received. I tested it and she's right - it's not working. Any help would be much appreciated. Kelley Ecommerce PlusASP v7.4.0 P.S. I'm going to go ahead and download the latest updater to see if that fixes it. UPDATE: I am now using a fresh Ecommerce PlusASP v7.4.1 and the email is still not working. Email a Friend and order emails do work. Account login also works. Edited by - kelleymoore on 07/29/2021 09:43:47
dbdave ECT Moderator USA 10281 Posts	Posted - 07/29/2021 : 10:18:36 The forgot password emails have a high likelihood of going to spam/junk. If others emails are sending, those should be going out. Have you checked spam? David Edited by - dbdave on 07/29/2021 10:18:54
kelleymoore Ecommerce Template Expert USA 986 Posts	Posted - 07/29/2021 : 12:22:18 Yes, sir. We checked spam and junk folders and the emails are not there. Kelley
dbdave ECT Moderator USA 10281 Posts	Posted - 07/29/2021 : 14:38:48 Hi Kelley, I tested my site, and no getting them either. I'll message Vince and alert him to this thread. David
kelleymoore Ecommerce Template Expert USA 986 Posts	Posted - 07/30/2021 : 04:01:40 Thank you! Kelley
Vince Administrator 42472 Posts	Posted - 07/30/2021 : 10:44:07 Hi Kelley and Dave Apologies for that but it's fixed now and I've updated the updater. The file you need is... vsadmin/inc/incclientlogin.asp Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
kelleymoore Ecommerce Template Expert USA 986 Posts	Posted - 07/30/2021 : 12:26:24 Do I need to do the updatestore.asp again? I did and it is working now. Thanks so much, Vince! Kelley Edited by - kelleymoore on 07/30/2021 12:31:38
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