digidownloads

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ewcarne Starting Member 19 Posts	Posted - 09/30/2021 : 16:02:57 Problems with digital downloads. Testing on responsive template - I have a free download. when checking out, I get a message /rs/soap/rating/v2: cvc-model-group 3: in element mailing-scenario with anonymous type, required element parcel-characteristics is missing" of course there is no shipping info - it's a download. Cant continue to payment page.
Vince Administrator 42466 Posts	Posted - 10/01/2021 : 05:07:51 I've been trying this here with Canada Post (which I believe you are using) but can't seem to recreate the problem. Can you give me any more details about how you have this digital download set up? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
ewcarne Starting Member 19 Posts	Posted - 10/01/2021 : 09:01:55 I have tried this on Safari and Firefox with same result. where her is a price for the item, I can proceed to checkout. whee the item is a free download, it gets stuck at the checkout. doesn't look like I can attach images
Vince Administrator 42466 Posts	Posted - 10/01/2021 : 10:21:52 But can you give me more details about how you have this digital download set up? For instance is it a product, or an option maybe? Does it have free shipping? Things like that. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
ewcarne Starting Member 19 Posts	Posted - 10/01/2021 : 10:52:07 hope this works for images
ewcarne Starting Member 19 Posts	Posted - 10/01/2021 : 10:54:58 sorry, lets try this again
Vince Administrator 42466 Posts	Posted - 10/01/2021 : 12:24:54 I'm trying on your site now with the woodland song but that doesn't give me an error either. Is there anything special I need to do? Do you always get the error? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
ewcarne Starting Member 19 Posts	Posted - 10/01/2021 : 12:36:54 I am getting it 100% of the time. That said, I have had several orders come through the store in the past 2 days for physical product. - Physical product doesn't seem to be a problem. Of course, there is no shipping info (size/weight) for a digital product. Is that why?
Vince Administrator 42466 Posts	Posted - 10/02/2021 : 03:53:20 Hi there I think there were two problems going on here. One is that you couldn't check out with a zero priced product and I've fixed that now on your site. The other problem about /rs/soap/rating . . . (etc) I still can't reproduce. But can you try checking out with a zero priced item and you should get through to the thanks page ok now. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
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