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remigiusdv
Starting Member

5 Posts

Pre-sales questions only
(More Details...)

Posted - 10/15/2021 :  14:27:22  
Hi,

I am trying to use the UPS tracking feature. When I track a UPS tracking number it gave a 'The tracking system returned the following error : Invalid Authentication Information.' So started with UPS registeration process through the admin panel. As part of the process I have created UPS account got the account number. After the account number screen, it is asking for Invoice number detail but since I just have registered I don't have any invoice number.

So how I can proceed further(UPS registeration) without Invoice number. Also rightnow I looking for just tracking feature, not the complete shipment solution.

Thanks
Dev

1818charlie
ECT Moderator

United Kingdom
1116 Posts

Posted - 10/15/2021 :  16:57:59  
Hi Dev

I am not familiar to UPS but have you followed the ECT integration instructions here?
https://www.ecommercetemplates.com/help/ups.asp

If so then I would await someone who is familiar with that shipping service.

On a side note this is posted in the wrong forum. Are you using ASP or PHP version? When Vince calls by he can move to the correct forum.

Steve
Bolton Lancashire

Edited by - 1818charlie on 10/15/2021 17:31:50

remigiusdv
Starting Member

5 Posts

Pre-sales questions only
(More Details...)

Posted - 10/15/2021 :  17:30:03  
yes, I've already checked the URL but there is not much information about the UPS registration process from the control panel.

1818charlie
ECT Moderator

United Kingdom
1116 Posts

Posted - 10/15/2021 :  17:43:06  
OK Dev

Let's wait for Vince to hover over this one, sure he will be able to throw some light on this.

Steve
Bolton Lancashire

Vince
Administrator

41803 Posts

Posted - 10/16/2021 :  03:07:08  
Hi Dev
I'm afraid we can't really do anything about the UPS registration process. But what I would do if I were you is just wait until you ship something and get a receipt and then you will be able to complete the registration process.

Vince

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remigiusdv
Starting Member

5 Posts

Pre-sales questions only
(More Details...)

Posted - 10/16/2021 :  17:23:40  
Ok, Thank you. I started thinking on the same line.

Regards
Dev

Mikelli
Ecommerce Template Guru

USA
1613 Posts

Posted - 01/18/2022 :  09:19:36  
You will probably need to contact UPS to become a "pickup" or use your shipper # at a UPS store to finish this.
Once you have a bill from UPS and invoice amount it's pretty simple from there.

Michael
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