Paypal Express Checkout issue

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jpkuhn Starting Member France 38 Posts Pre-sales questions only (More Details...)	Posted - 06/08/2022 : 01:43:43 Hi, I am trying to add Paypal Express Checkout to my webshop. It seems to be working until Paypal says "One last step left" and takes me back to my site cart to choose the shipping option. If I do not change the default shipping option, it works till the end. If I change the shipping option, it cancels the whole Paypal payment process. Thank you for your help. JPK
Vince Administrator 43072 Posts	Posted - 06/08/2022 : 03:05:12 Hi JPK That doesn't sound good. Could you let me know the URL of the store and I'll take a look. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
jpkuhn Starting Member France 38 Posts Pre-sales questions only (More Details...)	Posted - 06/08/2022 : 06:52:08 https://www.soundskulptor.com/en/home.php I have removed the Express Checkout option in the current website, until it works. Do you want me to put it back? JPK
Vince Administrator 43072 Posts	Posted - 06/09/2022 : 01:20:37 Hi JPK Yes, it would need to be enabled to test it. But while having a look at the URL I noticed that your site is forwarding you from the root of the site to the "/en/home.php" page, probably via an entry in the .htaccess file. What I would do, just to test is to rename the .htacces files in the root of the site and /en/ directories and try a test to see if that is the culprit. If it does help then we can look at the contents to see what is going wrong. If it doesn't then can you send the site FTP login on to my email and that way I can set the PP Express on to test. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
jpkuhn Starting Member France 38 Posts Pre-sales questions only (More Details...)	Posted - 06/09/2022 : 02:14:08 Hi Vince, I do not use .htaccess for the redirection but the following code in index.php. <script language="javascript" type="text/javascript"> lang=ReadCookie("sskLanguage"); if (lang == 2) document.location="/fr/home_fr.php"; else document.location="/en/home.php"; </script> There is a section of the website (not yet official) which has the Paypal Express enabled at https://www.soundskulptor.com/us/home.php JPK
Vince Administrator 43072 Posts	Posted - 06/09/2022 : 14:23:41 Hi JPK Can you send me the site FTP login details then please and I'll see what is going wrong. (vince AT ecommercetemplates DOT com) Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Vince Administrator 43072 Posts	Posted - 06/13/2022 : 03:37:17 Hi JPK I had a check to see what was happening and after logging in with PayPal if you change the shipping you end up on the customer details page as the phone number is not provided. The reason the phone number is not provided is because in your PayPal account settings it's not set to a required field. To require phone numbers I believe these are the steps you need... PayPal Account -> Account Settings -> Website payments -> Products & Services Click "Update" to the right of "Website preferences." Scroll down to the "Contact Telephone Number" section and select, "On (required Field)." While I was there I made a small change to the file css/ectstyle.css to sort out some horizontal scroll in the quick buy popup. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
jpkuhn Starting Member France 38 Posts Pre-sales questions only (More Details...)	Posted - 06/13/2022 : 06:19:12 Fantastic, it works! Many thanks! JPK
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